Customer 51 (cool)

Sometimes (not often) you get some cool customers. But you don't have much you can say about them. And I would say I roughly see 15 customers a day. I will get maybe 5 people who understand bit don't give me blog material. And 10 that are stupid as anything, miss informed, rude, and plane assholes and normally 1-2 a day give me something to blog about. But once every 3-4 weeks I get one cool person who I can speak on bit they often get over shadowed by dumbasses. So I'm in a laid back work environment. The people I work with are people I could go to dinner with or some we even went to a bar once for and I don't even drink. Anywho. I was working with someone cool and they asked me if who they were working with a few days ago was here. I asked for a description and they said black, muscles, and bald. So I shout the the back room hay 8 ball you have a customer here for you. Funny right? He gets the joke. But you say that Infront of most customers they get pissy so you have to be very careful because if you get an escalated complaint that can prevent your yearly raise which is bullshit all because a customer is stupid. I even got to talk to a PHD. Do you know how rare it is for someone to have a meaningful intellectual conversation with a PHD in a field you have interest in. Even gave him a small idea on an invention he was working on. You ever have a moment when your working on something that requires it to be done step a, b, c, d, etc and you get stuck and can't proceed without the step your on? But the solution is right under your know but you just don't see it. Yeah that even happens to smart people only they normally have tons more time, brainpower,  experience and education to tackle these problems. So that was a cool experience. And sometimes you just need a little win like a girl I helped the other day, apple exchanged her phone through warranty and gave her a hard time activating it. She brought it in stressed out and I fixed it in under 2 min for her. She was so happy easy 10/10 on my customer satisfaction survey. Or a nice lady came in a customer service screwed her bill up causing her to pay an extra $132 in overage charges on top of her already high bill for 2 phones. She spent 50 min on the phone in front of me getting this worked out and they only agree to correct 25% of the problem they made. I made a quick 5 min phone call and already overages have been removed. Bam. Something I'm not suppose to do but it's the right thing and fixed her issue 10/10.

Customer 50 (rude and dumb)

Customer came in to upgrade her phone from an iPhone 6 to an iPhone 7. No problem. She wants the biggest memory 256gb because her 128gb is full no problem. I inform her we can't transfer 128gb of data because apple doesn't let us use iTunes so we don't have it and our other machines take around 20-30 min per GB and the machines reset every night so they won't transfer overnight. She asks me what I mean.... So I reword it. You have to much data to transfer on our machine. And she said your repeating yourself. I'm like.... I know because you didn't get it the first time so I said it again just in a simple and dumb person way...... Of course I didn't tell her that part because I'm suppose to be professional. The she gets pissy but try to hide it saying she has a conference and has to speak for the president and this and that. Making herself sound super important. Come to find out all she's really doing based on the little pieces of info I picked up is speaking in front of less than a dozen people at her job which is someone else's small business. Anyway, so then she asks me to fix her blackberry..... Yes blackberry nearing the end of 2016..... Reason being she only keeps her blackberry around because when she got her iPhone 2 years ago we couldn't transfer all the information off of it. Which is true because our machines hate blackberry's and in fact only half of our technicians even work on blackberrys because they are difficult and obsolete so their is no point in learning how to fix something we don't even sell and haven't for like at least 3 years. So I inform her of the little we can do and she asks. Ok well can I be reimbursed since it's not working..... Really .... You had it for at least 4 years based on what information you gave me and you want us to reimburse you for it malfunctioning when your replacing it's replacement? Your out of your mind. Then she asks me if theirs an upgrade to it. I tell her we don't have an new BlackBerry but you can upgrade it to any phone you choose around the store but we still won't be able to transfer anything off of it more then contacts. Then she gets pissy and starts saying I'm missing her point and that she only wants to replace or keep it because she has things on it we couldn't transfer 2 years ago. And we still can't now. I'm like no..... I didn't miss the point.... Your dumbass is trying to catch me in misinformation so that you can call over my manager and tell him I said something incorrect and now we have to do it because I said it. People pull that shit all the freaken time. And I could say anything in the world but that still wouldn't change the fact our machine can not transfer your notes. Bookmarks. And other bullshit off your BlackBerry. Some people love to accuse people in retail/sales of being ignorant but quite often I notice from my job customers just never understand what you say and they assume a perfect world for them and assume they are always right.

Customer 49 (rude)

I'm doing my thing but as a supervisor I have to help others as well. So my coworker in training who is actually doing very good had a tiny hiccup in her transaction so I just pointed at the screen and it clicked in her mind what's going on and she corrected it. Great. So I go to walk back to my customer and her customers are suddenly yelling why do I have to pay so much, they told me it was less! Blah blah blah. So.... I turn around and head back to help. What seems to be the problem here? So I let them rant about it then I tell them it's credit based. She freaks out well if I have to pay this amount for this one I'm not paying for this other one..... Ok miss it's not a negotiation. You can pay it or not have it but you can't not pay it and have it. This is your cost. This is your cost after tax. Take it or leave it. So she finally agrees to pay it. So I leave in peace to finish with my customer. To make it worse it's like 20 min before closing and she expects us to do a 3 hour data transfer for her photos. Yeah that's not happening we want to go home to you ass. You need to back up your own personal shit. Your lucky we transfer anything at all. It even says in policy we do it out of curiosity and don't have to.

Managers 3 (ignorant and defensive)

Customer tried to port over their iPhone and use their iPhone with us. So we need access to port it in our system. Our manager on duty is said to have access but says he doesn't and our technician has access. So the manager says he doesn't and technician says he's to busy. So my coworker calls it in to have it done remotely. They say they can't do it. So I text another manager to have it done (nothing to even do with me I'm just trying to help my coworker get his sale) meanwhile he tells our manager on duty to speak with the people who do it remotely to find out why it's not working and the guy who needs help keeps taunting the manager like he will hang up the phone. So they finish the call and start yelling in the back room. They are so loud customers out front are wondering what's going on and walking out of the store saying they are going to our competitor. Meanwhile his customer is still out there and he has her phone. Like 10 min later they are asked to take it outside because they are to loud and our technician is finally free enough to log in and see what's going on. So I go with him and it says device not unlocked. Easy as that! So I go to give him the phone back for his customer and he give it back and says I should tell her and goes back to fighting. So at this point he's abandoned his customer so I explain what's going on with her phone to her and we come up with a resolution to make it better so we process it. Takes maybe 30 min to process but 20 min in they finally come out of the back room and stopped fighting and are buddy buddy again.... Great but that doesn't change the fact one guy abandoned his customer and the other yelled so loud people walked out of the store. Then like 10 min after he came out of the back he asks oh yeah where did my customer go as I'm working with her. And he's like really? Going to take my sale? I'm like.... Your ass abandoned her to argue about something stupid! You forfeit your customer when you abandon them. Not a usual occurrence bit I got some of it on video.

Customer 48 (idiot)

Customer comes in and says someone came into the store and took 2 phone lines off an account and put them on his and wants the put back where they came from. We tell him we need both parties present in order to do that. He starts freaking out saying this is unacceptable and he shouldn't be punished for our mistake blah blah blah. Than he admits that he can in here with that person to transfer the lines in the first place..... So basically he came in with the other account owner. Made this request and then blames us when it doesn't end how he wants..... Seriously?... Some people.

Customer 47 (idiot)

Customer came in to the store to buy a phone. Finally a store that yields commission, I'll have to give him credit for at least doing that. So he had 2 options for getting the new phone of his choosing. Option A pay 135 down but pay an increased monthly for the phone totaling $805 over 24 months and not own his phone and be required to turn it in for $0 value. OR pay $160 down and the rest in 24 monthly payments totaling $750 but he would own his phone and could even sell it back. So I give him the options and highly advise the owning rather then renting option which cost less for him in the end. His reply is yeah but I'm just trying not to spend money, you know how it is. And I reply.... Yes I know how it is.... Pay less and own or pay more and rent.... Your best paying less and owning it.... It's cheaper..... And you can sell it when your done.... Hes like naw I'd rather not spend the $25 today and chooses to rent it for more money..... I explained multiple time it's more expensive and even showed him the same numbers I types up to to ensure he knew he was paying more in the end. He kept insisting that it was still better the renting way..... And on top of that even requested to speak with my manager and reduce the down payment and roll it into the monthly which i couldn't do and he couldn't do because it's not an option for this guy because he has shitty credit. But nonetheless I humor him and let him speak with my manager on it. And he explains the same thing. Then also informs him even if we could do that you would end up paying over $950 in the end for renting a $750 phone because of additional rent charges. And even though we said it not an option bit if it was that would be the consequence. He still tried to select that option! I'm thinking dude this guy's dumb! Not even dumb let's say d.u.m dum! So I stop trying to help him because he's hopeless, I notate his account that he chose the more expensive options so if he realises how dumb his decision was in the future he can't come back claiming I forced him into it like customers love to do.

Customer 46 (dumb)

So I am expected to arrive an hour before opening to ensure things are ready before we open. They have a rule where you cannot enter the building until a 2nd person has arrived and you must enter 1 at a time to ensure a Robert is not in progress. So as always I arrive 15 min earlier then that because i don't like being late I'm always early. So I'm there an hour 15 before opening and I'm waiting for someone else to arrive. A woman comes up and squints and bends over and looks at the sign on the door. She says to me, you don't open for over an hour?!?! I'm like nope. She stops for a second. My manager comes from inside and opens the door to let me in and she says, oh it looks like they are opening to her friend on the phone. So I go to walk in and she goes really i have to wait over an hour?!?! I'm like.... Yes? I already said that I don't know why you assumed we were opening early.... Or why you didn't think oh it's early morning let me Google to make sure they are open..... You were on a smartphone I'm sure you know how to google.

Customer 45 (rude)

So right now as I'm typing this I'm with this customer. He comes in here to return stuff but rather then returning it in 2 min or less he thinks it's more important to place a phone call. As I'm typing he's walking around the store doing nothing as I wait.... If your going to a sales location to do something that's not commissionable, or in this case the opposite where it reduces our commission the lease you can do is not be an ass and pay attention. That's like me going to your work and asking you to clock out so you stop getting paid then instead of talking to you ignoring you, how would you like that? I bet you wouldn't.

Customer 44 (inconsiderate)

I have customers all the time that assume if you work for a company and they feel they had a bad experience it's your fault by affiliation. Makes no since but whatever. But what sucks is not only when they make assumptions like this but when they try to resolve the issue less then 5 min before your closed. I had a customer come in right before closing and we informed them we couldn't do anything because their was nothing wrong even though they assumed their was. So they get this explained to them by 3 different people and still won't leave the store. Its an hour after we close and we're ready to go home and they wont leave. And to make it worse instead of them calling customer service who is 24/7 to fix an "issue" where theirs nothing wrong and we informed them of that they are on the phone bullshitting about what they will do tomorrow and give us evil looks when we try to talk to them. People have some nerve, I want to go home I don't keep you at your job past hours why do you insist on keeping me at mine.

Customer 43 (dumbass liar)

Customer came in saying he needs to lay his bill. Ok. He gives me the phone number, it doesn't work. I double check the number it doesn't work. Ok maybe he left us or ported his number out so I ask for social and I'd to locate the account. While I am typing everything in I'm trying to find out what's going on so I ask. Is the number with us or with a subsidiary. He says us. I ask when was the bill last paid. He said last month so I locate the account and pull it up. This dude is over 4 months past due and hasn't paid in over 120 days. So first he lied to me. Second he owes us over $700 so they shut his account down. Why do people think they don't have to pay their bills. If you can't afford it don't buy it. Their are a ton of things I want but don't buy because I can't afford it.

Customer 42 (annoying)

Customer comes in saying they want to preorder the iPhone 7. Ok no problem so I pull up the account and ask her which one she wants because they have 2 models 3 storage sizes and 5 colors. She asks me how much it is. Well they run 650 750 850 770 870 and 970 but I need to know which one you want to know what your down payment will be because I have to scan each in and go through the process of selling it to find out. So she gives me the one she wants, I check it the down parent is $100+ tax and activation fee. She gives me another. I check that then another. We eventually go through all 6 price variations which is a pain in the ass because I have to do each one separately as if I'm selling it. So she goes back to the first one I scanned and said that's what she wants. Fine, wasting so much time and you knew what you wanted the whole time but whatever. So I rescan it in go over the agreement. It will be $100+ tax and activation fee so we get the total and it's $137.80. all of a sudden oh I don't have enough money on me..... Really.... You made me go through that and you didn't have money when you knew how much it was. So she says ok just give me the cheapest one. So I go through it again she signed the agreement and it comes out, all you have to pay is the one time activation fee. $31.80. cash or credit? She says it's ok I'll pay it when the phone arrives...... Ma'am it doesn't work like that you have to pay that today. Oh ok I'll come back. What made it worse then her driving me through the whole process is she came back and did it again with someone else that same day.... What do people think when they do these things.

Customer 41 rude

Customer came in to complain about his bill. He said me specifically upgraded him and charged him $180 when he was supposed to be charged $120. So I look into it. Their are no receipts on his account from a corporate location so I couldn't have upgraded him. Checked the account notes because I don't remember the guy it was over 2 months ago. Turned out he requested a plan change and that gave me 3 options. Change it today and have him pay a double bill. Line it up with his next bill cycle giving him his same limited package for the rest of the month but avoid all proration. Or previous billing cycle. Some proration but only half then current day changes but he can increase his plan limits immediately to avoid additional charges. For going over his limit (the last option is against policy unless mistakes were made and need to be corrected) so he had a choice predate plan 5 days and charge $180. Change today and pay around $240 or next billing cycle but get over charged $120(+$15 so far but with 25 days to enquire more charges estimating over $75 more if his usage didn't change totaling $210 ish) so obviously we went with the cheapest option. This transaction yielded me no pay, no commission, I benefitted none from this plan change. He comes back in all pissed yelling you took money from me, your steeling from me, you need to pay the difference on my bill and make it $120. I'm like fuck you. I did what you asked. I gave you options. You selected one and received the charges. So he's bitching and yelling so I get him on the phone with billing because we are not customer service we are sales. You don't go to a car dealership to replace a part when it goes bad the same way you don't go to a phone store and fix billing "issues" I did it out of courtesy. So they explain the same thing to him, you needed it right away, it was either pay $60 more or $120 more he saved you $60. The customer hears he made you pay $60 more and continues to bitch saying that the billing department on the phone said i charged you more rather then when they actually said (they were on speaker). So I flat out tell him we have no options they are valid charges you have to pay them. So he wants to speak with my manager so I let him and he tells him the exact same thing I told him and that the billing department told him. Yet he still complains. Some people have some nerve.

Customer 40

This happened to 3 people at the same time. So customers come in and sometimes we get so busy our wait time exceeds an hour. So we sign people on the wait list and they always ask can I leave and come back? And the answer is always the same, yes you can but if your name is called and your not here you will be skipped and put back at the bottom when you return. It's unfair for those people waiting in line to be called after those just goofing off having a good time outside. So we go down the list it's about 10 people long and the first 4 have already been helped so we clear it out down to the next person and call them, no answer call them again, no answer so we remove them and move on. This happened to the next 2 people on the list to so we're getting happy because it's finally calming down in the store. As soon as we call the next person who is in the store he comes and sits down and is ready after waiting around 30 min. And all at once those 3 people who we called and we're not here come in and come up to me and start complaining why is he before me why wasn't I called why am I not on the list. And I'm like first drop your attitude, second your name was called you didn't respond. Then he's like we were outside why didn't anyone come and get us. Well sir you see when you were signed in we told you if you were called and not in the store you would be moved to the bottom, second ive never seen you before so when I'm calling names how am I suppose to know who you are to go outside and call you k owing your out there, and 3rd if I go out side to call people who left the store I'm going to hurt the stores conversion rate and hurt my sales goals which will in turn hurt my commission. Sooooo next time wait in line like anyone else and you'll be fine.

Customer 39 (ignorant)

Customer came in for a contract transfer so I tell him we can transfer all the ones not saved to an email address. He said ok I transfered and only half transfered. The other half on an email, so I tell him. He leaves and comes back 2 min later saying his contacts didn't all transfer. So I reminded him it only transfers those not on an email he has to put his email in the new phone. He said I don't have an email in the phone. So I show him you have this Gmail in the phone right here. Hes lime oh, but the contacts are not on it. So I turn Gmail contacts off while showing and explaining it to him every step of the way and the contacts that he's claiming to miss disappear. So I tell him log on to the email and they will come. So I turn them back on on the old phone and he compares them again and says they are still missing this one is missing to. So I show and explain a second time and he finally gets it. So he leaves happy but I feel he was just ignoring me....

Customer 38 (loud and rude)

Customer calls in and asks us to hold a phone for her. Normally we wouldn't because it's no guarantee someone else won't sell it, but she gave us a sad story and it was the last one and one of our new people told her we would hold it so we had to. So she set an appointment and all I asked was are you the account holder or authorized on the account because we can't do it without you being one. She said yes. So I said ok come in when your ready. So she came in around 4:30 and next thing you know I hear yelling and crying and I didn't see her because she called so I didn't know what was going on. Turned out she's not the account owner or authorized. So my coworker tells her to have her father add her on the account online. Instead she calls customer service. Who can't do anything..... They want to talk to us so my manager agrees to talk to them. Tells them the exact same thing yet they just don't get it. Then customer service says they notated the account saying she can get a new phone.... No... That's not how this works..... Let me just put a sticky note on the counter at the bank saying its ok for me to take all their money and see how well that goes. I don't understand why they want us to commit fraud.

Customer 37 (short annoyance)

So customer is playing with out iPhone display and sets the alarm off. So he plays with the phone for like 10 more seconds and puts it down then tells out "is somebody going to come turn this off" in a very rude way... Bitch! You set the fucking alarm off and give us literally 10 seconds for someone to get the keys from the back room and disable it. We k ow when it goes off we can all hear it. We will get it ASAP but we need a minute to get the keys, especially when everyone is already working with customers. And as a side not he was only here for his phone to be worked on which he was informed would take hours and he had already left it with our technician so he had no reason to still be here. By the end of the day the repair ended up taking roughly 4 and a half hours. I'm very glad he didn't stay the whole time.

Customer 36 (annoying)

So customer comes in. First off her English is very broken. I don't discriminate against it because that's not really something that can always be fixed so I happily help her knowing this will be a pain. She proceeded to tell me she wanted to start up service with us and move her number from our competitor. Great! Let's do that. So I go for the credit check and it shows that she had an account with us before so I check and she owes us $600.00. (interesting six hundred on the dot, very uncommon to see an exact number like that) so I inform her of her old account and her reply is "I no have phone with you". So I get clarification to ensure were on the same understanding. Ok so your saying you never had us before correct? She said "I no have phone with you". Ok so I tell her I'll get her a fraud packet to fill out Incase it's identity theft. She said "I no have phone with you". I'm like.... Ok I understand maam. "I no have phone with you I with other carrier". Ok let me grab the packet off the printer as I'm walking away "I no have phone with you". So I go get the paper and now I don't even want to go out because we went from one of those just having an accent barrier to repeating the same thing over and over. So I go out I had her the packet and she said.... You guessed it! "I no have phone with you". I say ok you can call this number or mail or fax this packet (1 page front and back with like 7 yes no questions). Great so I think we're done and "I no have phone with you". Ok maam I understand that here's the packet fill it out once it's completed which takes 30 days we can resume your credit check. "I know have phone with you"..... Oh my god fucking leave now! I know you don't have a phone with us you said that like 10 times word for word already. Fill this out. As she's walking away she said "ok... I no have phone with you"...... Now if she was "special" or "mentally challenged" or what ever you prefer to call it I would understand but I. 100% confident she wasn't and she was just being annoying.

Customer 35 (annoying/dumb)

So customer has a phone that is at least 6 years old. Great.... He's complaining that it's having problems so our tech look at it and order a replacement for him. Not sure why he didn't just upgrade because the phone is so damn old but whatever. So comes in to swap it for the replacement a few days later, I ask him if his old phone still turns on and he says no. So I swap the phone out make sure it's working and he's good to go. Then he asks where his contacts are. I tell him we can't transfer them if the old phone doesn't work. He's lime oh.... Well how do I get them? I'm like you don't unless you backed them up. He says what's that mean? So I tell him it means they are saved to your email. He said what email? I'm like.... I don't know what your email address is it's your email not mine. He said well can you pull it up for me? I'm like again, no because we don't have it. So he guesses the email and password and gets it correct. Then asks me to pair his Bluetooth for him. Bitch I'm not customer service I'm sales. Buy one and I'll pair it your wasting my time. Oh well now I need to know how to use the phone..... It's the same fucking phone as your last one, you want to know how it works? It works the SAME. Oh well how do I view my contacts? The same way you did on your old one..... How do I use my email? Same as your old one.... Well how do I. THE SAME AS YOUR OLD ONE!!!! Stop asking stupid questions. Does it use the same charger?.... Oh my god..... Please leave now. To top it all off he proceeded to ask me for a manual for his old ass phone and I'm like..... How stupid can people be.....

Customer 34 (dumb)

Customer comes in saying her phone is dying to quickly. OK let's test it out. It comes back as good battery, good charging, high background usage. So I tell her according to your own phone it's fine you just have to close background apps. She informs me of the apps she's using including an app that monitors the phone 24/7 for viruses and one that monitors for background apps. Those 2 being the biggest users. So she doesn't want them removed she tells me she's convinced it's the battery, I show her that the phone battery tested and the usage shows its been in use for 3 hours and has over 4 left. In use not idle but actually being used and her screen brightness turned all the way up. So i inform her and she gets pissy and insist it's the phone. So fine you want it replaced it will be $25 and it will be the same phone. She freaks out that's unacceptable what other option do I have. Well that's it, phone tested fine your lucky were offering to replace it at all so $25 and you'll get a refurbished phone or keep your existing one. She says again no that's unacceptable. OK well ma'am that's all I can do for you. So I start doing other things because we're done. Less then 5 min later she's like well what's next? I'm like.... Next you go home because you declined all your options. She insists theirs something else we can do and wants to speak with my manager and I'm like you can he's sitting right next to me but he's going to say the same thing I did. So she spoke with him he tells her the same thing. She leaves with the same phone just like we told her from the beginning.

Customer 33 (idiot)

Customer came in with a cracked tavlet and said my daughter vroke her tablet I need to have it swapped out. Ok well did you get insurance on it? She says yes. Great let me get you the phone number for the tablet insurance company. And she freaks out, why cant you just give me a new one. I will just return it. Umm... no you wont return it because no one in theor right mind is going to allow you to return a broken item, you cant buy something, break it the claim its not working from the beginning and return it. And she freaks, well this is horrible customer service I need to just go to your competitor I never had this issue when I was with them, they would have done it for me and why is it taking so long to get the phone number, whos your manager. Ok you know what fine heres your number for insurance, im the manager on duty and I say no. Now if your going to leave us stop givong me a hard time, you broke it, you know you broke it, its your fault, were not exchanging it. Now go away. Then she has the nerve to call customer service and tehy to get them to make us exchange it. They told her the same thing. Some people just so stupid.

Customer 32 (asshole)

So customer comes in, wants to start up service. Well the first thing I do as always is find out what they want. Give a quote. And make sure theres no confusion. The last thing I want is to get yelled at for doing a credit check and "not giving all the information" or "misleading" them. And in my line of work, not to sound racist but asians are the worse, especially indians. And we went through the entire thing step by step. They told me they went to a kiosk in the mall and from experience they lie. So their telling me oh they quoted me less. They quoted me this and I kept telling them those figures are wrong they are designed to make it sound good then your bill hits and its high. So I explain to them and theybwere convinced no they quoted me lower, I want to hear its lower therefore the lower quote must be right. So I spent 30 min talking to them and they finally agree to start service up with us. So I do the credit check set everything up even get a supervisor to credit them back an extra $80 on their first bill and we get to the very end. All agreements signed. No cost today. Low monthly cost. All I have to do it hit ok and I already have concent to but theybwere talking in another language so I waoted because I dont know what they are discussing. Then out of no where the wife is like wait I think we need more time to think. Its going to be to expensive in the short term. Im like what?? Wait to expensive in the short term? You cant get the money for your bill? She said yeah we need more time. Im like.... first off your $155 up front cost is $0. Your first bill supose to be around $150 and second bill around $150 will be $0 but its to expensive in the short term. And thos is why at my job the stereotype indians are cheep is 100% true. Again not to sound racist but indians are cheep. Blacks are loud and black women normally very pissy blaming everyone but themselves.  Whites are either quick and easy or try to be a business man and penny pinch everything thinking they are always right and if you dont give them what they want well ill just speak with your manager. Dont get me wrong not everyone falls in here but so far for indians im 100% success rate.

Customer 31 (slow)

So a customer needed a repair, no problem what is wrong with your phone? He said the calls drop when he on bluetooth. So I ask him to explain more. He told me when he is in a call if he uses bkuetooth it hangs up on them. So I look at it and hes wrong, the call is still there and works but the bluetooth wont stay on it turns off on its own. No problem our techs can reset the phone and back up contacts photos and videos and reset it. He said so ill lose my text messages? Yes you will. He said oh I need some of them. No problem go to the text hold the home and power for like half a second and let go and it will take a pic of the screen. So I show him. Hes like slow down your going to fast, what do you meen to fast, find your text and take a pic of rhe screen. So he takes a pic of the screen opens the pic and tries to scroll through, im like.... its a picture.... doesnt work like that. Hes like I understand but I cant scroll. Im like yes correct you cant because its a picture. Hes like woah slow down. Im like.... im going slow..... if I took a camera and took a picture of yiur phone you cant touch the picture and have the phone work.... its the same concept.... its a picture.... But I cant read my messages. Exactly because you have to take a oicture of the message...... seriousally im speaking english here.... you are to.... what do you not understand?.....

Customer 30 (annoying)

Customer comes in to upgrade their phone and I ask for id to verify the account as part of our policy. they say they don't have it so I tell then we can't do it without that. So they ask is their any other way. I informed them no. They ask me to do it anyway so I tell them I can't without id. they get pissy and say I herd your the first time be helpful.  Bitch im protecting your account don't give me shit. So she gets pissy and leaves. She comes back a few days later because customer service sold her a phone. And wanted me to transfer her data. After how rude she was I decided to be difficult and make her do it and just answer questions. So I told her just log into your email, download samsung smart switch and the app transfers the data. She aays well how do I log into my email? When you check your email for the first time it will ask for tour email address. Well how do I do that? Im like uhhh..... have you checked your email before? She said yes. So..... check it? She was like but I dont know how. Seriousally? Thats like me asking you count to 10 you count to 10 and when I ask what are the numbers between 1 and 10 you say you dont know. Seriously??? So I show her where it is and it says enter your email, she asks what next, I tell her what does it say on the screen? She said it says enter my email, I said ok enter your email. She enters it and I say hit the next button, she said I dont see it. Im like its right in the middle of the screen, so I did this for like 20 min, she was annoying as hell. Then she said, normally my 2 year old helps me with this. Im just a nurse I dont know how to use this.... really? I thought nurses were supose to have intelligence, so either your not a nurse or I should be scared to go to the doctors if nurses are like you.

Customer 29 (stupid)

Customer comes up to me and says I was working with your tech center and they said my phone storage was full, what do I do?.... ok sir you need to erase stuff to free up storage. Oh well can you show me? Ok fine, lets start with your apps, sorted from largest to smallest the ones at the top of the list are larger so remove ones on the top first. Oh no I need that app and that app and that app. He scrills down and gets to the small apps. Oh this app is over a gig in size, no sir that says 744KB..... not even worth your time erasing. How about your photos. Oh no I cant erase those. Ok well tge apps and photos account for 31GB of your 32GB so theirs not much else you can do other then wipe the phone. Oh well what will that do? It will erase everything sir. Like what? .... like.. everything?... so will I lose my contacts? Oh no youll keep those contacts is excluded from everything! Yes youll lose the god damn contacts I said everything fool! But what about my pictures? Oh my god their will be nothing left on your phone it will all be gone. Oh but you can keep my apps right? I said NO stop asking the same question over and over. Ok well ill have to think about it then. Good mr customer now go away!

Customer 28 (stupid)

Customer came in to have his phone activated. No problem whats your phone number.  Well I lost my phone and bla bla bla. No sir I just want your number... oh well its this. Ok lets activate it. Then he tells me a story, well I tried to do this at home and it asked me for my email and I stoped there because i didnt want to mess it up.... ok dumbass well hers your working phone just put your email in. Ok and he puts his email in and it asks for the password. Well what do I put here.... ummm you put your password dumbass. Oh im creating one. No this is your existing one.... oh ok I have that. Ok your good to go sir. Oh right here *points at screen* I use to have weather here. Ok sir what does it say under your finger where your pointing? It says tap to add location for weather. Well what do you think you should do?.... Tap to add location! I dont understand people, the phone tells you how to use it why do you lack basic reading skills.  They make it so easy a baby can do it.....

Customer 27 (dumb)

We reset a customers phone upon request.  And of course after its reset we need to put the email in to activate it. She said I told him I didnt have the email. Im like... I was with him the whole time you talked to him you never said that but whatever we need this email go find it. It starts woth the letter T and after the @ symbol theirs a Y. So she puts an email in. No ma'am the email has to start with a T not a G and she puts another one in. No ma'am after the at symbol is a Y not a gmail. So shes like oh it starts with T and is @ something that starts with a Y like yahoo.com. yes something like that. No ma'am thats the first email you put in that started with a G and all you did was change it to icloud. Neither of the conditions were met for this to be the right email. Are you that dumb? And to make it worse we cycled through this same conversation 4 times... it really was sad....

Customer 26 (insane)

Customer ordered a starwars droid. So he comes to pick it up an hour after we close. We are literally about to leave and we are instructed if anyone comes after closing we should ignore them and not acknowledge them being outside. He starts banging on the front door yelling at us using very poor language and were like what the hell is he trying to accomplish. Then he goes to the back door and starts kicking the back door. We have an employee scared to death and we had to call the police on him. They arrived and calmed him down and when he was asked why he did what he did he said because he was leaving the next morning for vacation and he wanted to take the droid with him..... its a toy.... it can wait.... he almost spent the night in jail for his idiot behavior.

Customer 25 (mean)

Customer came in and bought some things. I got her credits and a bill estimate of $250 before tax. She came in her bill was $350 so I fix it and have my manager credit back $100. Then next month her bill was around $280 so im having more credited bacl and providing more discounts to bring it down. Shes convinced her bill is $250 after tax but I said BEFORE tax because I cant provide exact numbers for a varying tax from 5% to 20% and shes like, you are such a liar. Im like the hell I am. I gave you a before tax quote and after tax its more. That should be expected, your lucky I went above and beyond to get you money back. And she threatened to cancel service im like go ahead. You can pay the $1200 cancelation for your stupidity and I will have no sympathy for you for being this ride to me.

Customer 24 (inconsiderate)

Customer called 5 min before we closed and asked for me. Im working with a customer so my coworker informed her I wont ve able to make it to the call tonight and to try back tomorrow. Shes like no ill wait. Hes like but he wont be able to take the call... shes like its ok ill wait... she sat on hold for an hour and 15 min before we left the store woth her still on hold. We told her try back tomorrow but she wanted to keep us at work extra long. The next day I found out what she needed. She didnt tell us we had to buyout her agreement with out competitor so we didnt take the steps to buy it out and she wanted us to give her cash to cover it because of the inconvenience. Im like.... if you told us your intentions then we would have done it no questions asked but if you dont inform us we cant help you. And apparently the night she called was the last night to file for it. So because she procrastinated and withheld this information shes at a loss of over $1000......

Customer 23 (rude and stupid)

So a customer came in, someone made an exception for her because she was paying the bill. Instead of checking id they sold her an ipad air 2 with service on it without checking. It turns out it wasnt her account it was her sisters account. So 2 months later she came in and said their was a billing issue. Of course I get her, so im checking and shes not the account owner. Luckly for checking a bill I can make an exception using security information as long as I dont make any changes. So im checking and ot all seems good. Shes not even disputing the amount of the bill so I ask her, if theirs a billing issue but the bill cost what you expected then what is the problem? She said well I bought an ipad 2 months ago and its not my account. So I want the ipad charges waved, the ipad service disconnected and the be refunded any cancelation charges because I was not allowed to sign this agreement it had to be my sister since its her account. Meanwhile this tablet is literally right in front of me on the desk and im thinking..... really?.... so you want us to gove you a free ipad for no cost whatsoever because you committed fraud on your sisters account. Alright ummmm yeah NO. I dont understand why she thinks she can get away with that. Then she threatened me with a lawyer and im like all I did was check your bill but thank you for mentioning a lawyer because once you mention a lawyer my company gives me the right to no longer serve you with no questions asked and no consequences.  So thats what I did. My manager delt woth her and turned her away. She called back a few days later and I answered the phone because im suppose to answer the phone when I can. And surly enough she called asking if she was credited back charges. When I found out it was her well let me check and put her on hold. Told my manager sge was on the phone and he asked me if I could just take it. I told him nope, she threatened me with a lawyer and I didnt even do anything so she can eother wait for you or hang up. So she sat on hold for 45 min. He forgot about the call and was like shes still on hold??? This cant be good. So he goes to answer and she hung up literally roght when he went to answer. An hour later she called back and I answeted again. Oh yeah you again one moment and shes on hold. My boss left already so no one takes the call. She sat on hold 45 min and the next day she called back and he happened to answer and took care of it. She made an unreasonable and unrealistic request and threatened me so she receved no service from me.

Customer 22 (rude)

So a customer wanted to check their bill, no problem. I pull up the account with her phone number and asked to see her id to verify account ownership. She hands me her id and I verified the account and shes digging through her purse. So I set her id on the table for her to take when shes ready so I can continue to check her bill. So I pull it up and she gets loud and says excuse me! Im like yes? She says I handed that to you, now pick it up and hand ot back to me, have some respect! Well.... right there I just lost all respect for you after that unnecessary attitude but whatever I dont feel like arguing with a customer. Then she has the nerve to say, after what your people did to me you better give me respect! Im like.. uhhh.... excuse me? At which I relised she was an old black woman born in the 1940's and im sitting here thinking really? My people? As if I ever did anything racist against you, she needs to drop her attitude quick before I stop helping her. So whatever I pull up her bill and theres nothing wrong, its literally 20 cents high then it was the previous mpnths due to varying fees.... 20 cents.... so I explain to her whats going on and she has the nerve to say. First you enslave my people then when we free ourselves you put us down and make us pay for being your slaves, you kids just dont understand our struggle!.... ok im done whatever you say ma'am you can work with someone else, ill send someone for you and I leave because im not going to sit here and be talked to like im an ignorant racist child when im just trying to help. So my manager comes out and talks to her and the first thing she says is, that boy needs to be fired he doesnt understand my struggle I went through and is overcharging me. My boss is just like.... wow..... yeah theres nothing wrong but whatever get out of our face hers a $20 credit.

Customer 21 (stupid)

Sometimes I dont understand why customers ask the questions they ask. I had a customer ask me how much more per month it would be to add a phone. So I told her. Then she asked. Well how much will my bill be then.... ok well simple addition says if your bill is x and you add y then your paying x+y but ill go ahead and tell you how much it is anyway. Then she followed it up with, ok, whats their portion of the bill then? Bitch if their adding this amount on then thats their portion. Ok whats the total bill though?.... Really??? You just asked me that... do the basic math im not going tp sit here and babysit you. And another customer, the nerve some have, she asked me to pull up her account, gave me the phone number.  It had 5 phones on it and I asked her for her id so I could verify her account. And she flips out. Rather then being happy im not letting random people in her account shes pissed at me because she doesnt have her license on her to verify and I cant make changes without it. So I tell her ma'am in order to protect your account I have to verify I cant just log in and do what ever you want without verifying. She gets pissy again saying I dont know how to do my job, its ridiculous she needs her id, why we cant just do it anyway. And im like ma'am its for your account protection if I cant verify I have to protect it by not logging in or making changes or revealing information. And shes like I herd you the first time. Im thinking man your being so rude and im not about to pull up your account and get a bad survey because your ass doesnt understand the idea of account security.

Customer 20 (stupid)

So a customer comes in and request us to show him how to use the payment machine..... now to give you an idea this machine is idiot proof. You get a series of pick option 1 or option 2 questions. Sometimes they throw in an option 3! And type your phone number and the first 4 letters of your last name and your done. So I read step by step what the screen says because hes obviously to dumb to read and follow instructions. We get to the end and he said thank you I wouldnt have made it that far alone.... so hes basically telling me he lacks the ability to answer the questions who provides your phone service, whats your phone number, whats the first 4 letters in your last name, is this the amount you want to pay, and do you want your receipt email or printed.... really?....

Customer 19 (insane)

So a customer came in. They have 1 phone and their bill was over $600. So turns out she has not been paying it, so they told her in order to get it cut back on she needs to pay off the balance, so she paid around $450 and kept asking why it was still turned off. My coworker was working with her and kept saying its vecause you still owe money. So she request a manager, and we are all currently busy. So my coworker asks for a manager to help and my manager said she will ve out in a min and im busy and the other manager is going for lunch. So he leaves the store and she starts yelling across the room that its real great she wants a manager and hes leaving as she wants him. First off no one told her hes a manager, second hes on break and 3rd someone else is coming out to deal with you, yelling just shows us how unintelligent you are. So then she starts yelling at everyone else saying I see you all back there ignoring me, I need a manager now! One of you needs to come help me right now! Bitch you have someone helping you right now and someone else on the way calm down, stop yelling and stop being a bitch. So my manager gets there and were all listening and the customer said you need to turn my phone back on, which we cant do so she tells her we cant and asks why is it cut off. She said because theirs a balance and she owes us money. So my manager said ok then when its paid it will automatically be turned back on. She told my manager no, I want it on now this is your problem now fix it. My manager said well my phone is turned on soooo its not problem, you need to pay your bill. So she stormed out pissed.... well if she paid her bill she would have service...... so then she comes back in and starts yelling f you all you need to turn my phone back on this is bullshit. F this you need to fix this. Meanwhile my managers just like ok.. ok.. ok im calling the police now. Ok maam you can explain this to the police.  And when she called the police the customer bolted out the door like she was wanted. She knew what she was doing was wrong but she didnt care, some people do that to provoke the employee to attack them so they can sure the company but were not stupid we know your games....

Customer 18 (dumb)

Customer comes in, I ask him what I can help him with, he said we ordered him a replacement phone, sure we do this daily let me check. I get the phone number and check for him and I have no phone. I check with all my technicians and no one knows him. So I look up his account he hasnt been in store in over 2 months. So I ask him, sir I dont see an order are you sure we ordered it for you here? He said yeah I called using the phone over there and your company sent me a new phone. Ok so its nor a replacement its a new phone, ok let me check that for you. And I check that and their has been no online or over the phone orders made for him ever. Im like..... something is wrong here. I ask him, I dont see any orders here are you sure we have a phone coming for you? He said yeah I called up and paid the deductible and they said I will get it tomorrow and its been 3 days. Ok so first off thats not us you ordered it woth thats our insurance company, second they deliver it to your house and even verify the address with you to make sure its correct. Why are you here call them back. So he calls them and they tell him its on backorder and will arrive in 2 days. So what your telling me is you willingly gave these people your credit card information over the phone for the deductible and you have no idea who they are? You may want to reconsider your life choices.....

Customer 17 (dumb)

So I arrive at work today. I get the whole when you clock in let me vorrow you for a min, no problem happens all the time. So clock in and coworker wanted reassurance on something for a customer. So I am half in half out of the backroom doorway and I give him the answer for the customer. The customer tells me well tgats not what they told me over the phone.  So I tell her, im sorry they provided wrong information, we will give you the correct information and told my coworker who shes working with to get her the phone number to call for what she needs. She looks at me and gives me the come here gesture with one finger. Ok fine I come over expecting her to ask for specifics. But no she repeats what she said, well customer service told me to bring everything here. So I repeat myself and they gave you incorrect information, my coworker who your working with will get you the correct phone number to contact for this issue. And she repeats herself again, but customer service told us to just go into a store and you will take care of it. Damn it bitch what do you not get, they gave you wrong information.  This is the correct information so just go do it and get out of here and stop saying the same thing over and over.

Customer 16 (stupid)

I love when people come in and say my phones not working I want a replacement. Well we dont just replace things you break because that would be a poor business move. Well you need to replace this bla bla bla replace bla bla free brand new different one bla bla. Seriousally? You want a brand new phone to replace your 2 year old model? And free? No doesnt work like that. Happens every day, why would you think its our responsibility to for free replace stuff you broke and without insurance! Oh and just a few min ago I had someone who asked me what they could do to avoid charges overseas.  I told them put the phone in airplane mode and thats it it will work on wifi but not cellular. And they replied, so what does turning the mobile data off do? I said it turns the data off but you can still get calls and texts so airplane mode is what you want it will allow wifi and bluetooth use only. They said so why would I disable mobile data? I said if you wanted to block only the data. She said why would I do that? Im like.... I dont know do you have a reason for it or no? Either way just simply turn airplane mode on. She said so I wont get overages and I can still use wifi. I said yes. She said so I can still use wifi? I said yes. She said no overages? I said no. She said so wifi will work? Im like..... I just Said that stop asking the same questions dumbass!

Customer 15 (dumb)

Ok so I have tons of these, multiple a day but its hard to remember all of them but I got today another "ok whats your phone number?" And they said (5s).... ok thank you for telling me what phone you had but what I need to access your acount is your account. Oh ok 1234 is the last 4 digits of the number.... ok with tens of millions of people and only 10,000 possible combination no one else woth our company has those same last 4 digits. Give me the whole number! Oh ok  098-1234..... give me all 10 god damn digits your wasting time. Oh ok its 123-456-7890. Thank you ok let me pull this up, phone number not found. Oh thats my house number do you need my cellphone? God damnit... you are a moron arnt you. Yes give me the fucking phone number. 123-456-7890 ok ill pull it up. What are we looking to do today? I need to pay my bill.... really you waited 30 minutes in line for that shit when the payment machine right there is free for use? Seriously do you have nothing better to do with your day off then be here. Oh and I love when I get, can I use a phone to place a call mine doesnt work. So I say no problem every phone on display can be used for that, pick any you like. And they always 100% of the time reply with, which one can you show me? And I always say all of them, every single one works. And about 70% of the time they reply with I dont know which one that is can you show me. And then after picking the phone they want they come back at least 30% of the time saying its not working so I have to place the call for them..... seriously. ... maybe you dont deserve a phone if you dont know how to use one or understand basic language skills knowing words like "all"

Customer 14 (dumb)

I dont know why this shit always happens. Someone comes in saying their phone isnt working. I ask whats wrong they say its not working. I asl can you tell me more specifically whats wrong. And they say something stupid like I cant connect or I cant get things and im like.... really? I need specifics, stop being an idiot. Or when someone comes in and says something like, when I make a call the other person cant hear me, so I test it right in front of them and its working. And they say something like see its not working when it is. On top of that they want a replacement because they are convinced its not working. Then they test it and act like the problem changed. Im listening to the entire conversation on speakerphone and it went something like this (hello) [hello] (can you hear me?) [Yes can you her me] (no I cant hear you) [im just testing my phone to see if you can hear me] (ok well I can hear you fine) [I cant hear you though] then he turns to me and says I cant hear him and im like.... I just herd the whole fucking conversation from right next to you dont sit here and tell me you cant hear him when I can hear him just fine.... Then they have the nerve to say ok I guess you cant help me then, I so want to tell them I dont think anyone is capable of helping you.....

Customer 13 (dumb)

The amount of times someone comes in an asks me something that honestly by 2016 is common knowledge is insane. Or how often they say something that makes no since. Example, every day someone comes in and says can you tell me my email password?.. Whos your email provider I ask. They say google or yahoo or comcast etc. And im like ok.... what company did you come to? You came here, we are not them, why would you think we are? Or when someone comes in with a phone thats bent, cracked, sometimes even only half the phone and ask can I get their data off? Seriousally? Back your shit up your wasting my time. And when you ask if its backed up they say what do you mean. I mean I hear people tell me daily their not "tech savy" and you dont need to be to know an english word. Do you have a backup or not? And another thing, I had someone come in to pay their bill on the payment machine and ask for help because their not tech savy and they used it without my help because it tells you on the screen how to use it! You dont need to be good with tech to follow instructions! And then you have those people who think if they talk down to you they will get what they want. Like this one guy was renting a phone and said he wanred to return a different phone in its place. We informed him you cant do it and he insisted we could and that we didn't understand that the phone he was trying to turn in and the phone he rented were the same. Talked down the whole time and im thinking ok go lease a car then steal the same car and return the stolen one and see how that goes. People are idiots these days. Let me know what you think in the comment below.

Company 4 (bad)

Our work year starts in april and ends in april. So when I herd in april I made pinnacle club being a top rep I was excited. Their were promises of a $3000 bonus. So may came around I was told we would get it in may and that was false, they released a statement saying warly june, june came around and no word. July started and no word and now here we are end of july, being as patient as I can finally I get the email saying congrats! Register now for your $3000 and trophy.  Sweet! I submit my registration and takes only 3 min to read all the fine print. I submit it and all is good. I then get an email saying correction you will only be getting $1000..... what..... $1000?.... my normal checks are double that and thats all I get? After tax thats like $500 because they tax commission so hard! So everyone is spamming emails back to them. How come you underappreciated your top performer's? We are not at 100% we are consistant 150-200+% our quotas making the company real money and we are underpaid like this? Thats a pretty big typo etc etc. Finally someone says the magic words. If anything will fix this its this statement. When a customer comes in and is misquoted, our manager gives them a credit to correct things. When they are lying about it and you have documented proof they still credit them to keep them happy. (Personally I seen someone with only 3 phones get over $1300 in credits and be given 3 $300 tablets with no plan no agreement because he was complaining his bill was to high and he was lied to when we had proof he was lying) and yet you miss quote us months in advance, make us wait when some of us already had plans for our bonus such as house or car down payments and you say oops our bad were taking 66% of your bonus away? Thats unacceptable, how do you expect to keep your top employees if you cross them like that and treat them worse then customers (normally ones who dont even pay the or bills). And their reply was a typed email saying Everyone will receive a $3000 bonus except then they listed every position eligible for the bonus! At which you will receive $1000..... seriousally? We all have the same document officially published without that change.... The company I work for lies to employees and just doesnt care about them and its really sad. Let me know what you think in the comments below. And no im not complaining about getting a $1000 bonus im complaining because they lie to us and treat us poorly.

Company 3 (dumb)

Customer 12 (idiot/rude)

Our payment machine is down and people walk upto it ( its shut off, the door is open, big machine down sign up) they get like 1 foot away and yell "Fuck how am I suppose to pay my bill!".... well.... its not a big deal.... you can use the machine, one of us, billing department, online, mail it in. You have options.... its not a big issue no reason to flip. Then they are like well im in a hurry I parked in the fire lane.... well.... for one it takes like 30 seconds for us to take your payment.... and second you know your not supose to park there I really hope they ticket you.... And you get those people who are like "I bought this yesterday and im here to return it" ok no problem. "How much money will I get back?", how much did you pay?. "I didnt pay anything", ok then youll get nothing back. "Why am I not getting money back?????", you just told me you didnt pay anything. If you pay zero why would you expect us to refund money to you. Dumbass. Or when people put words in your mouth, had a customer say before "why wont you fix my crack screen?" Well we dont do that you need to go through insurance but you can upgrade or get a new phone if you like? "Oh why should I have to pay anything?" Because life isnt free?.... then they call someone and the first thing they say is "they wont do anything for me here", or "they cant help me", or "they say I dont have any options". Stupid customer I have you options stop lying. Let me know what you think.  Comment below.

Customer 11 (stupid)

Some people are just idiots. Sadly its nearly 95% of customers I get.... I had someone the other day not authorized to do anything on the account tell me "its ok that im not on the account and dont have the pin or security answer we can just keep going and let me make changes" and when I tell them I cant make changes to someone elses account they dont have access to and all they do is keep saying no its ok do it anyway.... what do you say?.... Or when you say let me get your name ill sign you in we currently have 3 people ahead of you. And they say ok my name is Jane Doe and (2 min life story) can you do that for me today? Yes we can when we call you up. I have you signed in we will be with you shortly. And they say ok well (3 min story). Ok miss we will take care of that when we call you I have you signed in. Ok and also (another story). Ok I understand but we are currently busy and have 3 people ahead of you when we call you up we can help with all of this. Oh? Your not helping me?... umm.... no I told you like 4 times their is a wait. Meanwhile the people waiting are being pissy saying why did you take someone before me they were after me why are you helping them. God damn it can non of you freaken listen! I have been telling her we will be with her shortly theirs a wait. In what world does that mean im helping her, no!?!? And then you have those people where they ask, "can you transfer my contacts for me?" Sure let me see the phone. They hand it to me and its cracked. Bent. Does not turn on. And I tell them. It doesnt work I cant transfer anything. And they say "so you cant get my pictures?" And im like.... you said contacts but no I cant get pictures either. I cant get anything off of it if it doesnt work. "So ill lose all my apps?" Dude. I said I cant do anything so you lose everything thats part of everything. "So I have to put my contacts back in one by one?". What part of this do you not understand? Its ALL GONE. "So you cant just log into my account with you guys and get my pictures?". ..... really..... are you that dumb. I said its GONE and we provice service we dont back up your personal shit. "Can you just try?" My god! Dumbass! Its gone! What do you mean try? Ive been doing this for years? Why dont I come to your work and be like. Why cant you give me 50% off this product. Just try anyway? What do you mean you cant take my payment because your system is down? Just try anyway. What do you mean you ate my sandwich? Spit it back uup and firm it into a sandwich again without your germs on it so I can eat it. What do you mean thats not possible? Try anyway? I mean come on. When I say theres nothing we can do then thats it stop trying to make impossible happen. And those people who park in the fire lane right outside and come in for like 30 min and a cop comes in and says whos car is this you need to move it and they argue with them? Just give them a ticket damn it. Im tired of people abusing that. Its not parking. Or even better. Ok your phone cost is $600 so thats $25 per month for 24 months. Easy math. 3 months later their phone is broken and they are like what do you mean I have 21 payments left? What do you mean I have to pay $525 to buy out my existing phone? Why should I buy it its broke???.... Dumbass.... its not our fault you broke it. You paid a small part of its value now finish paying it off. Its simple. Or what do you mean I cant return this?. Sir its cracked and dripping water and you had it for 3 years. I kid you not this happened more then once. And they complain and give bad survey because they are denied returning something 3 years old thats damaged! Anyway let me know what you think in the comments below.

Customer 10 (stupid)

Customers always reply in dumb ways. 95% of the time I say "hello what brings you in today" and their reply is "im good" .... ok? Good to know? Thats not what I asked though. I expect it from people who dont like salesmen like myself and they walk away but they don't. They follow it up with asking questions or telling life storys on theor phone. So saying "im good" is not a good answer... Next I love when I ask "do you have your dara backed up" and I get the reply "wach u meen". Im like.... ummm first do you know how to speak? Second I mean is your shit backed up? How else do you want me to say it? And some people ill ask "whats the number we are working with today" and they reply "1234567890 thats the main number" and I reply "ok is that the one were working with today?" And they say "no".... well I asked for that number.... basic listening skills. And its not like a rare occurrence this happens every 3 or 4 customers.... what makes it worse is when you say "whats the number were working with today?" And they say "the 9999 number" or "the 999-9999 number". Ok well..... I need the full number all we have done was say hi I dont know your number or who you are. Give me the entire number before using just the last 4 digits dumbass do I have the account pulled up. Or we also get "I just need to see your id to verify account ownership" then they give me their id and they are not the owner or authorized so I tell them that and they ask "oh its ok just add me on so we can do stuff today". Are you a moron?!? You are asking me to add you onto soneone elses account without their permission so you can make changes? You really think ill do that? Their so many stupid things that go on. Ill make another post soon on it. Let me know what you think in the comments below.

Company 2 (very bad)

So ive been patient with this but my company owes me money and a lot of it. Im missing $150 in commission.  $115 in bonuses and over $1000 in rewards. I have documentation proof for each. I contacted my manager he suggested contacting payroll. I called payroll and they wouldnt even talk to me all they said was they couldnt help me with my missing paychecks. What the hell good is payroll if they can not handle my pay! So I talked to my manager again he said he cant do anything and recommended contacting our district manager. So I did. And he wont even reply back to me and its been 3 days. He has even emailed me buy wont even addressed that im missing a lot of money. Im beginning to get pissed. The $50 was owed in February.  Over $1000 since April.  $65 since May. And $150 from May as well. Its July and no one can tell me where my money is. Its insane how they are getting away with this and im not the only one missing money. Let me know what you think in the comments below.

Managers 2 (Bad)

Sorry i know i'm ranting again

This happened at my last job, i was in a location selling all the major wireless carriers. We were very not well known and in the time i was there (over 2 years!) we would see MAYBE 3 customers a month. Which was not a bad gig, the pay sucked making minimum wage with a commission potential of about a grand a month and i would literally get to sit there and play on my phone and wait until i had a customer which would be again 3 times a month. They set my goal at 30 people per month, 30, ill say that again, i would see maybe 3 per month and i would have a goal of 30. That $1,000 commission turned into around $20 per month, great..... So 4 months before i left a different company bought out our contract and offered to take all previous employees in and give them a very tiny pay bump (about 50 cents an hour). I accepted because i was young, in college and didn't have anything better. Days after this we had fraudulent activity in the store and we knew it, i will get back to that in a min. My manager did not accept this transfer so i was the only person at my location for over a month and i answered to my district manager. I gave him my collage schedule which was only 2 days a week. He had the nerve to schedule me open to close all 7 days a week and scheduled me over 70 hours a week. I was a full time student i could not do that but you know what i could use the extra money so i still did around 55 hours a week 5 days when i could and he threatened to fire me multiple times for this and even told me i would have to skip class to come to work and even called me while i was in class to tell me to come to work. The nerve on this guy, to make it worse that fraud activity would buy around 40 phones a month from me, which was great racking in large paychecks but i didn't want money that why. The 2nd time i seen them and realized it was fraud i turned them down and informed my district manager. He told me he did not care and wanted me to sell anyway because it did not matter if the wireless carriers got their monthly payments or not what mattered is that we sold the phone so they are required to pay us no matter what. I asked him if hes sure because this is immoral and he again threatened to fire me if he found out i was declining them again. So for the next 4 months i sold to them, hell they even gave me tips in quantities of $100 at a time for making it quick and easy. I know its wrong but they are not giving me a choice but to sell to them. They hired me a manager finally after a month and he was cool, great guy and we agreed on a lot even played games together online. They hired me a coworker to, nice girl,easy going and did everything she could. I trained her, and found out later she was barely old enough to work, no past job experience, just out of high school. I just finished an associates degree, had previous job experience and even trained my manager and they paid her more! I was pissed when i found this out, its not her fault we got along great and she even felt bad of this fact. I brought up this to my district manager and asked for a raise and he threatened to fire me again. So i dealt with this crap and my girlfriend at this time (long distance) was coming to visit, i planed out a vacation before the company contract buyout. Requested 2 weeks off and spent over $3,000 on this visit to make it the best for her i could. The time came and he told me the vacation i got approved for he wants me working during it. No, not going to happen this was the last straw. 3 weeks prior i told him you have 1 week to decide what your going to do, i will either get these 2 weeks off and come back to work after because i used no vacation time and had plenty saved up and it was already approved or you can consider that my 2 weeks notice when that day comes. So 2 weeks before the vacation he told me i;m working, i said ok i'm quitting, so you have me for 2 weeks then i quit here is my notice and i will email it to you as well and CC myself. I sent it and he called me up and said he does not approve my 2 weeks notice. What? I'm sorry? Your telling me i'm not allowed to quit? Who the hell do you think you are, i sent my email and that is that i am quitting my last day will be this day. So i quit, had my vacation and it was great. Unfortunately i failed one of my classes because although i took that time off and planned it in advance they scheduled multiple mandatory tests during that time that i could not make, or make up and they did it only a week prior. Back to my work, after the vacation which he called me every day during to leave a voicemail telling me i'm a no call no show at work. Finally the vacation was over and my girlfriend at the time (who is now my wife) went home. He called the next day i answered, he told me i was a no call no show for 2 weeks and had to come in that day to work. I told him i quit and i would resend him the email if he wants, he told me i'm fired for not showing up, i told him i had already quit screw off and don't ever call me again. Let me know what you think, was he right to fire me? Was i right for quitting? How would you have handled the fraud? Comment below.

Company 1 (bad)

Yeah i know i'm ranting below but it pisses me off.

Since i started working for the company i work for now it has gone down hill. When i started working i made a low hourly wage with a chance for commission being about 60% of my hourly pay if i hit my quotas and 240% if i doubled my quota which was very nice. Averaged a decent living, not amazing but it was enough to live on and save a little. Our quotas were reasonable, most of the staff would hit their quota and a few of us, i would say 15% would consistently do 200% or more. Wonderful. I found after a year passed we got a small raise due to a commission reduction, when all was said and done i made about 10% less. Which sucked being as every $10,000 per year i made i was making $1,000 less only netting $9,000 because of this. Ok so my wife and i made some minor changes and made this work still keeping our savings per month the same. 6 months later they decided we were being paid to much and even told us oh were paying you all more then other companies make so we will decrease your pay and increase your quotas. So that's lovely and was followed by saying oh you know those yearly raises? We have decided not to do that this year to. Well screw you all. First you pay me less, then you make me do more, now you refuse to give me the raise i earned, whats next?? 6 months later (current day) were being told oh we will decrease your pay yet again, increase your quotas by 50%. 50 god damn percent. Now when i compare my pay from when i started to now i am making about 65% what i did. To make it worse they are lying to us. We were told they will stop paying us 10% for accessories and pay us on a 4,6,8% level depending on what we sell. Then said we will pay you more and give you 5%, i said what do you mean pay me more i'm in the 8% scale because i'm selling well, and they followed that up by telling me yeah but you will make more because you don't get a 4% tier. The hell?!? So your telling me 8% of $6,000 is less then 5% of that same $6,000? You liar! They tole me no that's not the case, i asked them to explain. They told me well your goal use to be $4,000 and now its around $7,000 so when i hit my goal i make more. Well of course i make more when i sell more but all you did was try to make me work harder for less pay stop covering it up! Then they said you know what lets just go to flat 4% instead and increase your quota another 25%. Then they said well if you hit 100% of your goal you will be paid this amount and 15% of that use to be for accessories, now its 40%. The hell do you mean?!? That's the only thing i sell that is % based on a $ amount everything else is a quantity so all your doing is decreasing my pay else ware. So your telling me i sell 10 things from category A it counts for 15% of my goal commission pay rather then 40%? So i have to sell almost 3 times as much to get the same amount and my accessories count as 40% instead of 15% and that means NOTHING and now have to sell $10,000 in accessories to get the same amount of pay $4,000 use to yield because you decreased the payout from 10% to 4%? Your not being clever your just being jerks! Now were trying to save for a house and our saving are being forced to go down and we are being forced to wait longer because you neglect your employees? Oh that's not all, When i started (February 2014) I was told the work year is considered April to April and thought nothing off it. When June came around i was selling only around 100% quota and was considered to be in the top 1/3 of employees, not great but better then average so ill take it. In July they told me top 100 people in the region get what they call pinnacle club, i thought nothing of it because i don't like sales so i just did my job and got paid and tried to improve just to get more money. September came around and i was in the top 25% which again is above average but not great. This is when they told me if i achieved it i would be rewarded with either a vacation or large lump sum of money (i later clarified this amount to be several thousand dollars). Beautiful, i worked my ass off to get this to happen and April rolled around and i did not make it. I was in the top 200 but not 100 which was GREAT but not good enough. 2015-2016 though i did it. April 2016 i checked the rankings i was #63, took a screenshot and emailed it to myself. I was told the reward would be announced in May. It was not, i was told beginning of June because they were "working things out". Nope, its not July and i have herd nothing, when i ask about it i'm told the prizes are already awarded and no one knows who got it, what they got and even on the company intranet search reveals no results for 2015-2016 pinnacle club. So now i lost out on that and i cant get a reason why. That's not all theirs more! In February 2016 i was told the CEO would be in town and they needed help, they were short staffed i was doing top 1% in the company and i was nearby and willing to drive 45 min to help out, in return they offered me a $50 bonus. They said they ran out of bonuses and they would reset in April, then May, Then June, and i'm still missing my bonus. They added a bonus on our commission at which i earned $210, took screenshots, sent emails saying so, sent pay stubs to payroll, HR and my manager telling them. They originally gave me $3 and told me they made a mistake, i said OK, no problem, a little late but ill get the money i'm not in dire need living paycheck to paycheck. They sent me an email saying here is another $57 to finish the commission. I sent them an email back saying i am missing $150, took screenshots of pay stubs, bonus requirements, the sales i had regarding it and basically proved that i'm missing money. The reply i got, oh i cant help you you have to talk to your manager. He does not control my bonus! But i talked to him anyway and he said there is nothing he can do but send that info to the people i sent it to and they told him the same thing that he needs to send it to his manager! Never got that money and that was 4 months ago. Their are more issues, all in all the company owes me a total of $265 in bonuses i am missing, several thousand for pinnacle, took 35% of my pay away, are working me harder and now want me to cold call people and tag their cars? I need a new job this is BS and i don't know how much longer i can take it. Anyway that's my rant let me know what you think. And for the record i am not the only one missing money, several coworkers and even my bosses are missing money the company does not want to pay us for unknown reasons. Comment below.

Managers 1 (Bad)

Sorry i have not posted in a few days, we just got 2 puppies and they have been a handful

So i have 3 people above me in my store. 2 of them on the same level and the other is above those 2. One of the people directly above me did something that was upsetting, but first a little back story. We have meetings once a week and those 3 people tend to have schedules from 9am to around 5pm and everyone else generally has a schedule similar to 10-7 or 12-9 but the meeting is from 9-10 so we all have to come in at 9am leave our meeting at 10 (and on some days we literally leave at 9:15am) just to come back in an hour or 2 for our working shift. I for the past 4 months straight have worked 9am to 9pm because of this being as its not a good idea for me to drive 30 min home and 30 min back so i work the whole 12 hour shift. Yes i know i know i am not the only one who does this and i'm not complaining that i do because i understand. What upsets me is for some reason one of those 2 people has the nerve to call out of the meeting at 9 and show up for his 12-9 shift at 1pm and then leave at 8:15 and tell us to finish up while hes gone. No. No no no. That's not how this works, you can not lead like that. I have done a 12 hour shift every week once a week for that past 4 months. Normally every 4 months i get either that day off and just come in for the meeting or i will do 9-5 and get a break. These guys maybe once every 6 weeks are expected to be there till 9 and when they are expected to do so they don't? What makes this even worse is the selected individual i'm talking about when they do arrive spends 90% of his day using his personal laptop to do his second job so hes getting paid 2 jobs for working the same hours. Look i am not against a little extra money, i am not against leaving early, but its unfair to the rest of us who do our jobs and his. I would love even once a week at work to just sit in the break room and do a 2nd job on my personal laptop. That would be the same as working 6 days a week but only working 5. That income alone would be an awesome bonus and he does it every day while we do his job. It is unfair to everyone and it is very upsetting. You are not the only one who does not want to go to work. Your kids are older then i am so your not raising children. You drive a car worth 2x what mine was when it was brand new. Theres no good reason you can give for doing what you do. Sorry i know i rant but between being limited on time and being upset about this i just threw all my thoughts out there. Tell me what you think in the comments below, after working for a long time in your life do you deserve to be allowed to do that? Should i be upset for my manager giving me tasks or leaving early or calling out? Is it even my concern? Let me know what you think.

Customer 9 (annoying)

Guy comes in at least once every 2 weeks and he buys something which is great then comes back within 2 weeks to return it and buy something else which is ok if you do it once or twice but he has done this so much he has bought and returned almost $3000 in items. And that is not cool that is using the system. Its people like that that cause prices to go up and make it harder to buy things. Not to mention its a waste of our time to. Hes a nice guy and always joking around with everyone but its just wrong to buy things knowing your going to return it next week. Not to mention the time waste hurts our commission and annoys our managers. And what makes it weirder he even asks and gets discounts on these items from some of us hoping he will keep it but he just keeps returning for a full refund. I don't know, i don't have anything else to say on this guy so its short today but let me know what you think. Is it ok to buy something knowing your going to return it next week? Do you think he will ever keep any of the things he buys? Should we waste our time discounting items hoping he will keep them? Comment below.

Customer 8 (good? i think)

Customer came in, older guy with a phone issue. No problem! 5 min later its fixed and all is well. Well he is not satisfied, he decided he wants a new phone. Again no problem hes being nice lets get him a phone go over options and get him gone happy. He does not want any ties to us so he goes ahead and buys a phone at full retail value, which is interesting because not many people do that but ok no problem. We set him up with a budget phone which for those who never herd that term before basically is a cheap phone made with lower specs for people who don't need or want the latest and greatest. It cost him $240 and hes on his way. I see him a month later with problems on his phone (basic things like moving icons around on the screen and turning on wifi). We get things taken care of and he leaves again after telling me a 30 min long story. Comes back in the next month with some similar issues, and again we fix it he tells me a 30 min long story and leaves. The 3rd time he decided he wants a new phone again and buys the newest galaxy we have. Lovely sell it to him for the full $650 as requested, set it up and transfer data and another long story and he leaves happy. No this guy is very nice however he has already used up around 5 hours of my time at this point and when i sell something at full value i do not make commission off of it so i'm losing money talking to him. And he continues to come in every 2 months or so for a quick 5 seconds question followed by a 30 min story. To this day i have made all of $2 off of a case he bought from me and worked with him for maybe all of 45 min and talked with him and his life story around 10 hours. Very nice guy but i don't get paid to sit and talk, although i don't mind talking to him when you work on commission it changes your perspective and makes you feel used and it makes you feel like your paying him to talk to you. So he has been nothing but nice which is why i say hes a good customer i just wish i didn't get a life story update every time. So what do you think? Am i just being stupid for not wanting to talk to him 30+ min each time? Do you think hes coming in just to have something to do or is he actually trying to learn things? Comment below.

Customer 7 (bad)

Customer came into the store, customer service gave her an offer that if she turned in her current phone we would cancel her agreement no charge so she could get a new one. The only requirement was her phone could not be damaged. So she gives her phone to one of our sales reps and they checked out the phone and were unable to see if it was damaged or not because her screen protector was cracked and they would need to take it off to verify their is no damage. The customer refused she said that was unacceptable. This confused me who's just listening in on the conversation because if shes giving us the phone then it shouldn't matter to her if it does not have a screen protector. Either way our manager came over and said we cant take it back without checking but if it is damaged we will replace your screen protector for you since we are asking to take it off. This is a courtesy she decided to do for the customer and not a required policy. The customer agrees and we check and their is a crack on the screen so she tells the customer we can not take it back until it is fixed or replaced and offers to go and grab her replacement screen protector. The customer screams out "It looks like you just don't want my service, you are making it so difficult for me to get a new phone. I don't want your god damn screen protector i want the new phone". So my manager said your phone will cost around $300 to buy it out today in order to get out of your agreement and get a new one are you sure you don't want the screen protector? And the customer replies "No i don't want the screen protector i want the new phone and you will take this one back and not make me pay the $300 bitch". At this point my manager is done, customer has refused the screen protector, called her a bitch so she tells the customer that she will not be working with her today and to have a nice day and walks into the back room. Now with part of our back room where we keep most of the work stations contains no wall but rather a glass cover with a few holes in it for talking and passing small things through. The customer leaves and comes back 2 min later and sees my manager on the computer in the back room and starts shouting "You need to replace my screen protector, You need to replace my screen protector, You need to replace my screen protector" she said this phrase a good 50 times while she was standing there. Both the customers we had in the store at the time said to her "Ma'am you need to leave, your shouting and disrupting their business" The lady ignores the other customers telling her to leave and my manager walks out of sight to talk to her supervisor about the situation to inform him shes about to tell her to leave just in case something goes wrong hes aware. Meanwhile one of my coworkers tells the woman miss you need to leave before i call the police this is a place of business, you don't have to be here we do and this is disrupting the service we are trying to provide to our customers. After she said the phrase 5 more times or so she storms out of the front door angry. I think she was crazy but what do you think. Was the customer right in trying to redeem her screen protector offered? Did we have the right to retract the offer since it was a courtesy and the customer was yelling and name calling? Do you wish the police were called and she got arrested like i kind of was hoping. Comment below.

Customer 5 (awkward good?)

Customer comes in with her ipad mini and starts off by saying her daughter is autistic and she doesn't have us as her provider. Well right off the bat i know i'm getting a life story with a side of annoying. She goes on and on for over 5 min straight talking about her ipad and its life story making sure every 10 words or less to mention her daughter is autistic. So i'm beginning to get annoyed thinking what do you want from me?!? Stop talking and get to the point! Finally she says "i just need to get youtube on here because my daughter loves it and its gone now". Ok so next time lead with can you help me i don't know how to download an app so i can get you in and out in like 20 seconds. So like any other apple device i download youtube for her and she freaks out! Yelling "Oh my god your so great we spent days trying to do this how did you do it i cant believe its back how much do i owe you?". All i'm thinking is wow.... all this for downloading an app..... its a trivial task so i tell her it doesn't cost anything because in all honesty anyone can do it because almost everyone has done it. So shes still freaking out in excitement saying over and over "i'll pay you, hoe much? i'll pay you just tell me how much". And i keep telling her its ok its ok really i didn't do anything special you don't owe me anything. So she demands to speak with my manager, so i grab her and shes like "whats all that yelling out there?" i tell her its a woman who wants to talk to you about how awesome i did when all i did was download an app.... She replies "come on i don't want to talk to a crazy person today" This manager is awesome she just says it like it is. So she goes out and talks to her while i'm in the back still and the woman is about to leave and said shes bringing me $50 the next morning. I'm thinking all this for downloading an app?... I mean i don't feel right accepting it for this trivial task but after trying to avoid the unnecessary huge tip i cant anymore because my manager gave her the go to bring it. So yeah, i think she was a bit crazy but in a good way. It is very awkward having someone yelling your awesome across a public store, especially over a task like that.... All my years i have never seen that before but hey, she was nice, weird but nice. Feel free to share your experiences down below, its nice to have a good one from time to time.

update: She never came back with that tip, i'm not upset but it shows that people do lie sometimes

Customer 6 (bad)

Customer came in to transfer his now ex-wife’s phone off of his account. I have dealt with this guy before and he is a big jerk I’m more surprised she married him then divorced him. The first time i encountered this couple it was only the wife, i provided her with an offer on their account. Save around $30/month or throw in a tablet for her and one for her husband, i had went over everything in detail and even provided a hand written quote sheet with all the charges itemized and even took a rough estimate at those darn surcharges that very month to month. I ended up quoting them about $1 more than they were paying before. The next month the couple comes in and argues with me for over an hour, they bring in the quote sheet and bring in the bill claiming it’s not what I quoted them. So I take a look at the quote sheet and the bill because I don't remember the couple considering I see a lot of people on a daily basis. Well they were right my quote was off, they didn't pay $1 more they paid 50 cents less so the bill was $1.50 less then I quoted them. Over this hour I’m getting pissed because who really spends the time and money to go to a store to argue with someone about your bill being wrong when you are benefiting from it. The husband kept saying “I understand what you are saying, we are saving money each month but that is not what you quoted my wife”. Some people you just cannot please, so I finally get them to leave. They come back the next month again, we talk with them for over an hour, this time instead of the bill being off they want to return everything they bought 2 months ago and take the $30 savings instead, the reason they gave behind this was he would rather not have the tablets as long as that meant I didn’t get commission off of their sale and that they might go to the next closes store to rebuy them. I tell them if you change your mind it has to be done within the return policy which is 2 weeks not 2 months. He flips out claiming we never gave him the offer to save the money and that we forced him into the tablets. Meanwhile I’m confused because I still have both quote sheets on file showing that when his wife came in she was offered both options and chose the extra devices over the monthly savings. Finally, I give up on this guy and pass him off to someone above me because they don’t pay me enough to deal with idiots like him. The most recent time he came in was with his ex-wife as I mentioned above to move her off of his account. My manager explains everything to him that if we do that in the store it does not transfer the 2-year agreement for her phone and will charge the remainder of her payments on his next bill which is somewhere around $400. But if he does it online it will transfer the agreement which is true. She followed that up with offering to assist them by letting them use her computer to fill it out. The ex-husband is getting pissed and refers to my manager as a “bandanna wearing bitch” right in front of her and his ex-wife. Well she kicked him out of the store and tells his ex-wife that she already got the confirmation from him to do the transfer so she will assist her after he leaves. The ex-wife said its ok she can do it at home she just wants to make sure she has what she needs to do it. I am not sure why we have people who act like this in this world but I have a feeling the ex-wife was only following in his footsteps when she came in with him arguing on their 2^nd visit. Let me know what you think, if you saved $1.50 over what you were quoted on a bill around $250 would you complain? Would you even notice? I know a lot of people who don’t even read their bills, do you? Should I have taken blame for the billing issue? At what point should we be able to ban a customer for stupidity? Comment below.

Retail/Sales BS 1

I work in a small store but so much tiny BS happens for what i believe no good reason and it just adds up. We had a trashcan near the front in a corner, a trashcan in the back in a corner both out of the way and on every other station we have a tissue box, sounds small but every 3-4 customers ask for a trashcan or tissue or both. They took our trashcans out and our tissues away. Now we waste time running to the back to get what we need and i have to hand deliver a tissue someone blew their nose on to the back trashcan. Next every night we have to vacuum the floor even if its not dirty at all, wipe down all glass even if its not smudged at all, empty trashcans even if its empty because all bags must be new for the next day. I think this makes no since and waste time. Company's including mine always say we need to cut budget to save money and they seem to overspend. Its not much but not throwing money away on extra unused trash bags, not making your staff stay later to vacuum every day saves wage money and electricity, not wasting window cleaner and rags to clean every night when its needed once maybe twice a week. Over a day not much is saved but every day of the year for thousands of stores even if its only small amounts its easily millions saved over just not being stupid. It gets worse, we all come in once a week for an hour meeting just for them to say hey we will make it more difficult for you to sell and be changing your pay soon. On top of all of that yearly raises are being removed and they decided to pay us less commission. And no i dont believe im mistaken on the commission decrease. When i started accessories gave me 10% what i sold, so if i sold $10,000 in a month i would get $1,000 in commission which was great because around $7,000 per month was reasonable accessory sales. Then they said oh we will pay you either 4%, 6% or 8% depending on how much you well so my $700 in accessory commission turned to $560 per month. Then a few months later they said oh let us change it to a flat 5% rate because those selling in the 4% range were upset that they were being paid less and my $560 turned to $350. And now they said oh lets go to a flat 4% because we really want you to focus on other aspects of sales not accessories and my pay then went down to $280. So i use to make $700 now i get $280 and you declined my raise. To make it worse they said this. If you hit 100% of your quota you get about $825 in commission. And followed that up with saying you use to get paid 15% of that $825 in accessories now lets make it 40%. I was thinking, ummm what? so your telling me my goal in accessories was around $3000 of sales and i would make 4% of that now you just increase my goal almost 3x and claim i get paid more because you increase my goal? All your saying now is in every other metric you pay me in you want to pay me less and make me do more work and just wording it so those who cant do math think they are getting paid more for those accessories. Oh yes i went from 15% of my pay in accessories to 40%. Oh not instead of selling $3000 i now have to sell around $8000 to hit my goal and get paid? But wait everything else's quota is the same all you did was decrease what i get paid in those metrics. In honesty i commission has dropped to around 30% what it was when i started and back then i would hit around 120-125% my quota, and now i hit around 200% and i am being paid 30% what i use to. This is insane how some companies get away with this and when i check online on both the internet and the companies intranet all i see is people happy about the decrease in pay because they slowly made these changes and word it cleverly to make it sound good. To top it all off when they change it they give us 1-3 months of a low quota to pay us what we use to make then spike up the quota back to normal so it makes us feel like were not working hard anymore when really we are working harder. Anyway let me know what you think, do you think hiding trashcans, changing pay structures and making us clean nightly is worth the extra budget or do you think maybe then can consider that in the budget cuts and pay the employees more like i think, happier employees makes for better productivity. So let me know.