So a customer wanted to check their bill, no problem. I pull up the account with her phone number and asked to see her id to verify account ownership. She hands me her id and I verified the account and shes digging through her purse. So I set her id on the table for her to take when shes ready so I can continue to check her bill. So I pull it up and she gets loud and says excuse me! Im like yes? She says I handed that to you, now pick it up and hand ot back to me, have some respect! Well.... right there I just lost all respect for you after that unnecessary attitude but whatever I dont feel like arguing with a customer. Then she has the nerve to say, after what your people did to me you better give me respect! Im like.. uhhh.... excuse me? At which I relised she was an old black woman born in the 1940's and im sitting here thinking really? My people? As if I ever did anything racist against you, she needs to drop her attitude quick before I stop helping her. So whatever I pull up her bill and theres nothing wrong, its literally 20 cents high then it was the previous mpnths due to varying fees.... 20 cents.... so I explain to her whats going on and she has the nerve to say. First you enslave my people then when we free ourselves you put us down and make us pay for being your slaves, you kids just dont understand our struggle!.... ok im done whatever you say ma'am you can work with someone else, ill send someone for you and I leave because im not going to sit here and be talked to like im an ignorant racist child when im just trying to help. So my manager comes out and talks to her and the first thing she says is, that boy needs to be fired he doesnt understand my struggle I went through and is overcharging me. My boss is just like.... wow..... yeah theres nothing wrong but whatever get out of our face hers a $20 credit.
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