Customer 62 (wasting my time)

I'm sitting here in sales and this customer comes in on our sales event day where everything is sales, commission and nothing else today. We are swamped with people who want deals and she comes to complain that she's not getting a discount credit for an offer she never was applicable for and keeps complaining about it every month (it's been 9 months already). So on this busy sales day I'm working with this long customer escalation on a non existent credit offer. Losing out on pay wasting my time. She bought 4 phones trying to use 2 buy one get one. However she was informed the offer is no longer valid as it has expired. And she keeps trying to get it!

Customer 61 (ignorant)

Customer came into the store to inquire on a bill that was 4 months past due. 4 months... first that's a long time to have a past due bill that you do not understand. but whatever lets check anyways. So i'm working on pulling it up and shes telling me how its over $3000, so i pull it up its roughly $3300 and i look into it and i see that she had 3 phone lines and she bought 3 phones and canceled her service within only a few months so $1800 of that was from those 3 expensive ass phones she bought, i look back 2 more bills and she bought a 4th phone and canceled it within a month and kept the phone which was another $700, by this time were at $2500 in phone cost so i explain this to her and she insist its unacceptable that she has to pay off 90% of the phone cost that she didn't pay and that she should be exempt from paying the rest because she already made 2 of 24 payments. Well that's not how the world works but believe what you want its your credit your fucking up. So then shes wondering where the rest came from because there's still around $800 missing. So i look forward back shes receiving bills and has been paying around $100 less than what is due and inquiring massive late fees for doing so. So i explain this to her and she says that she seen her bill but felt it was to high so she only paid what she felt it was worth and that shouldn't have to pay the rest or her late fees because she didn't like the price.... ok.... that's how life works, enjoy your bad credit, here is your bill go away don't come in here again and call this number instead if you have any questions instead your wasting my time i'm not customer service i'm sales. Bye. People i deal with on a daily basis are insanely retarded when it comes to common sense.

Customer 60 (ungrateful)

Customer comes in to upgrade their phone, no problem just need to scan your ID to verify you are authorized on the account to do so. So i can the id and oh i'm sorry to inform you that you are not the account owner and i have 2 authorized users on the account and neither are you. So have the account owner add you as an authorized user online real quick it takes like 2 min or have them come in with you so we can upgrade. Sorry for your inconvenience but this is how we protect accounts. So the individual calls someone over the phone and informs them of this information, i'm simply waiting for the account owner to add him on the account and he keeps telling her on the phone would you like to talk with the rep, talk with the rep, why cant you tell the rep that..... Well first off i dislike when people insist on me talking with other people on the phone, their is nothing they can say over the phone to grant us access to this account, we need an ID scan to proceed. I informed him earlier they do not train us on how to add people onto account because its fraudulent for us to inform someone how to add themselves onto someone else's account, that makes perfect since to, why would i tell a random person how to add themselves onto an account they do not own, would you like someone coming in here and adding themselves onto your account if you had one? I bet you wouldn't as then can really screw up your credit making purchases in your name that you would be liable for. Anyway, i get on the phone with some woman and she starts to complain and flip out asking, why we cant just get him a new phone on this account under "good faith".... good faith.... yeah i'm not risking my job on "good faith" especially not for someone i don't know who is yelling at me on the phone. So i politely inform her if she is the account owner she must either be present so we can scan her ID to get access to her account for account protection reasons, or have her add him, its online and from what people inform me it takes 2 min to do. She begins to tell me how if i cant just upgrade him without authenticating this account shes going to leave us and go to someone else.... ok well that doesn't solve your problem but i told her that's her choice to make and sorry she doesn't agree with our account protection methods. As i do not care considering i am following my guidelines on what they want me to do and this doesn't effect my paycheck sooooo yeah. The she asks me to tell her her online username and password so she can add him, which i don't have access to as that's private information, so i inform her of this as she proceeds to complain on how i do have it i just refuse to give it to her even though i honestly don't, and it wouldn't even make since for me to have a PRIVATE username and PRIVATE password that when you created your account specifically says do not give this to anyone at all as it is PRIVATE. Then she decides to give me this story on how shes in the middle of rushing a 3 year old kid to a helicopter to take him for an emergency surgery, i tell her i'm sorry to hear that however i am simply doing my job protecting this account. She says well screw this thanks for nothing and hangs up on me. Well i am confident she was lying as within 4 min the guy comes back over and his name is on the account ready to upgrade, so she was just trying to fill me with a sad story so she didn't have to use her computer. So needless to say i do not feel bad at all about this as she lied to me, she yelled at me and all i did was protect her account.

Customer 59 (old and ignorant)

Now i'm not going to lie this one didn't happen to me it happened to my co worker who was working next to me and i overheard it. Old woman has a nearly 10 year old phone and wants a new one, she sticks with a flip phone but her old one is so old our contact transfer machines no longer support it. Well we cant transfer your contacts shes told and she finds it unacceptable that they couldn't be transferred (roughly 200 of them). Coworker informs her its better to go for a smartphone because it wont cost her any extra with our budget smart phones then her flip phone and she wont have to worry about the transfer because all smartphones are supported not to mention gmail, icloud and other various ways of backing them up. Her reply is that a smartphone is to hard to use for calling and testing over her flip phone. Ok i will give her that a flip phone is dial the number and hit the green button which is easy, but a smart phone is the same thing just hit the green phone button then dial the number and hit the green call button. 1 extra screen click, ohhhh so difficult..... But it gets better, she put over 200 contacts into her phone and she texts, this phone has a T9 keyboard, if your not familiar with the term T9 it basically means she has the numbers 123456789 and 1 is abc 2 is def, etc so to type a simple "hello" she needs to click 44 33 555 (1sec delay) 555 666. so she has to click 13 buttons to spell a 5 letter word, just one word not to mention more if she needs to change from capital and lowercase and isn't it much easier to hit the letter h then 44 or e then 33 or l then 555 or o then 666. She was even offered for our employee to show her how to use it and she just replied that she couldn't because she wasn't tech savy. After she left i had to talk to my coworker about this, i told him shes probably one of those people who was using a telegraph typing ... . .. ... . . . .. ... . ... . ... (have no idea what i typed i don't know mores code and not worth googling) and then when the telephone came out she picked it up and probably yelled oh my god this machine is talking to me kill it with fire! or something like that....

Customer 58 (Language barrier)

So i kind of feel bad for these people and its kind of their fault but not their fault for these situations but they are nonetheless still annoying. Customer comes into the store, we are in Maryland, (quick google search displayed 87.4% speak only English) She only speaks Spanish. Kind of a problem, i know their are people who don't know English which i for the life of me don't know how they function in every day society in Maryland not knowing English. She is greeted at the door and asked do you need help, her reply is no, ok maybe shes here to browse then. A few min later i come out from the back room and shes standing at my desk, so i ask her what brings you in today? She says phone. so i say ok.... what about your phone? She says new phone. So im like ok do you currently have your service through us? she says no so i say ok, explain we have to create an account do a credit check etc etc the whole thing. She says ok, so the first thing i do because we definitely have a language barrier is search to see if she has an account and she does with 11 phones on it.... and it is in her name, she she obviously didn't understand me. Then we go through the whole thing and it would end up costing her over $500 because she still has an agreement on her phone and you know what she says, oh i want to pay 0 instead and can you mail it to me (luckily her son came in and became our translator). Im like.... soooo.... you came into a store to have us mail you the phone you can pick up right here right now no wait or shipping cost and you want it free and for us to remove your old agreement for no charge.... ummm.... seriously?.... That makes no since whatsoever. I wish i could do what they want to do with everything, let me buy this house and make 1 year of payments then have the bank gift it to me so i don't have to pay the other 29 years, oh this leased car? I leased it for 5 years ive had it for 2 i dont need to pay it anymore i own it now and give me a newer model also for free! This is how these people think, its crazy.

Customer 57 (lying)

I see this frequently, in fact recently. Customer came into our store and wanted to turn in their old phone so we can wipe out their remaining payments. That's fine we offer that program after 18 months and we wipe out the remaining 6 payments being as its a LEASE program. Customer hands us the phone and its damaged, cracked, bent, you name it ive seen it. I inform them you cant turn in a damaged phone you leased, they proceed to flip out on how its not their fault its broken and how its unacceptable we cant accept a broken LEASED phone back. The amount of times i say to someone have you ever leased a car? Have you ever leased an apartment? Same thing, you break it you buy it or fix it. They NEVER understand that and i just don't know why. They insist on using their insurance for their phone to get it repaired or replaced so they can turn it in, fine no problem here is your insurance deductible, pay that wait for your repair or replacement then we can take it back no problem. The customer always... ALWAYS freaks out WHAT DO YOU MEAN I HAVE TO PAY A DEDUCTIBLE!.... ok.... does your car insurance have a deductible? Does your house insurance have a deductible? Does your health insurance have a deductible? ALL insurances have it so why would you think otherwise. To top this off they spent 20 min trying to convince me their other insurances don;t have a deductible.... Soooo...... if that's the case your either lying to me (which you are) or everyone would have your insurance company. And it gets worse! After all of that we check the insurance and you have made 4 claims in the past and paid your deductibles.... soooo you know for a fact you have paid them, you know i can see you have paid them oh and one more thing, since you have made more then 2 claims this year your insurance cost has increased! As you proceed to tell me that's unacceptable as well.... well.... you should know how insurance works, they are in this to make money, you will pay more then what your insuring is even worth for a chance to even use it when 90% of people will never use it and the other people they do their best to drive away because they are not profitable....soooo.... not sure how you made it to adult hood, not sure how your address on your license indicates you live in a house and not a box not knowing this, not sure how you managed to get here driving your car without knowing this... do you even have a job? Most likely you have all those things i just listed meaning you HAVE INSURANCE AND KNOW HOW IT WORKS! Stop being annoying and wasting my time and go away

customer 56 (wasting time)

Quick thought, how come a customer will see an advertisement on tv, come in ask about the advertisement on tv, leave come back and dictate everything they know about the advertisement on tv, leave and come back again and set up everything according to the advertisement that they seen on tv, were explained and even explained back to us and everything is correct then in a month start complaining claiming everything we told them was wrong when they told it to us to? Does this make any since? I do not understand how you can know everything yet claim you didn't and that we are wrong.