Customer 59 (old and ignorant)

Now i'm not going to lie this one didn't happen to me it happened to my co worker who was working next to me and i overheard it. Old woman has a nearly 10 year old phone and wants a new one, she sticks with a flip phone but her old one is so old our contact transfer machines no longer support it. Well we cant transfer your contacts shes told and she finds it unacceptable that they couldn't be transferred (roughly 200 of them). Coworker informs her its better to go for a smartphone because it wont cost her any extra with our budget smart phones then her flip phone and she wont have to worry about the transfer because all smartphones are supported not to mention gmail, icloud and other various ways of backing them up. Her reply is that a smartphone is to hard to use for calling and testing over her flip phone. Ok i will give her that a flip phone is dial the number and hit the green button which is easy, but a smart phone is the same thing just hit the green phone button then dial the number and hit the green call button. 1 extra screen click, ohhhh so difficult..... But it gets better, she put over 200 contacts into her phone and she texts, this phone has a T9 keyboard, if your not familiar with the term T9 it basically means she has the numbers 123456789 and 1 is abc 2 is def, etc so to type a simple "hello" she needs to click 44 33 555 (1sec delay) 555 666. so she has to click 13 buttons to spell a 5 letter word, just one word not to mention more if she needs to change from capital and lowercase and isn't it much easier to hit the letter h then 44 or e then 33 or l then 555 or o then 666. She was even offered for our employee to show her how to use it and she just replied that she couldn't because she wasn't tech savy. After she left i had to talk to my coworker about this, i told him shes probably one of those people who was using a telegraph typing ... . .. ... . . . .. ... . ... . ... (have no idea what i typed i don't know mores code and not worth googling) and then when the telephone came out she picked it up and probably yelled oh my god this machine is talking to me kill it with fire! or something like that....