Customer 50 (rude and dumb)

Customer came in to upgrade her phone from an iPhone 6 to an iPhone 7. No problem. She wants the biggest memory 256gb because her 128gb is full no problem. I inform her we can't transfer 128gb of data because apple doesn't let us use iTunes so we don't have it and our other machines take around 20-30 min per GB and the machines reset every night so they won't transfer overnight. She asks me what I mean.... So I reword it. You have to much data to transfer on our machine. And she said your repeating yourself. I'm like.... I know because you didn't get it the first time so I said it again just in a simple and dumb person way...... Of course I didn't tell her that part because I'm suppose to be professional. The she gets pissy but try to hide it saying she has a conference and has to speak for the president and this and that. Making herself sound super important. Come to find out all she's really doing based on the little pieces of info I picked up is speaking in front of less than a dozen people at her job which is someone else's small business. Anyway, so then she asks me to fix her blackberry..... Yes blackberry nearing the end of 2016..... Reason being she only keeps her blackberry around because when she got her iPhone 2 years ago we couldn't transfer all the information off of it. Which is true because our machines hate blackberry's and in fact only half of our technicians even work on blackberrys because they are difficult and obsolete so their is no point in learning how to fix something we don't even sell and haven't for like at least 3 years. So I inform her of the little we can do and she asks. Ok well can I be reimbursed since it's not working..... Really .... You had it for at least 4 years based on what information you gave me and you want us to reimburse you for it malfunctioning when your replacing it's replacement? Your out of your mind. Then she asks me if theirs an upgrade to it. I tell her we don't have an new BlackBerry but you can upgrade it to any phone you choose around the store but we still won't be able to transfer anything off of it more then contacts. Then she gets pissy and starts saying I'm missing her point and that she only wants to replace or keep it because she has things on it we couldn't transfer 2 years ago. And we still can't now. I'm like no..... I didn't miss the point.... Your dumbass is trying to catch me in misinformation so that you can call over my manager and tell him I said something incorrect and now we have to do it because I said it. People pull that shit all the freaken time. And I could say anything in the world but that still wouldn't change the fact our machine can not transfer your notes. Bookmarks. And other bullshit off your BlackBerry. Some people love to accuse people in retail/sales of being ignorant but quite often I notice from my job customers just never understand what you say and they assume a perfect world for them and assume they are always right.

Customer 49 (rude)

I'm doing my thing but as a supervisor I have to help others as well. So my coworker in training who is actually doing very good had a tiny hiccup in her transaction so I just pointed at the screen and it clicked in her mind what's going on and she corrected it. Great. So I go to walk back to my customer and her customers are suddenly yelling why do I have to pay so much, they told me it was less! Blah blah blah. So.... I turn around and head back to help. What seems to be the problem here? So I let them rant about it then I tell them it's credit based. She freaks out well if I have to pay this amount for this one I'm not paying for this other one..... Ok miss it's not a negotiation. You can pay it or not have it but you can't not pay it and have it. This is your cost. This is your cost after tax. Take it or leave it. So she finally agrees to pay it. So I leave in peace to finish with my customer. To make it worse it's like 20 min before closing and she expects us to do a 3 hour data transfer for her photos. Yeah that's not happening we want to go home to you ass. You need to back up your own personal shit. Your lucky we transfer anything at all. It even says in policy we do it out of curiosity and don't have to.

Managers 3 (ignorant and defensive)

Customer tried to port over their iPhone and use their iPhone with us. So we need access to port it in our system. Our manager on duty is said to have access but says he doesn't and our technician has access. So the manager says he doesn't and technician says he's to busy. So my coworker calls it in to have it done remotely. They say they can't do it. So I text another manager to have it done (nothing to even do with me I'm just trying to help my coworker get his sale) meanwhile he tells our manager on duty to speak with the people who do it remotely to find out why it's not working and the guy who needs help keeps taunting the manager like he will hang up the phone. So they finish the call and start yelling in the back room. They are so loud customers out front are wondering what's going on and walking out of the store saying they are going to our competitor. Meanwhile his customer is still out there and he has her phone. Like 10 min later they are asked to take it outside because they are to loud and our technician is finally free enough to log in and see what's going on. So I go with him and it says device not unlocked. Easy as that! So I go to give him the phone back for his customer and he give it back and says I should tell her and goes back to fighting. So at this point he's abandoned his customer so I explain what's going on with her phone to her and we come up with a resolution to make it better so we process it. Takes maybe 30 min to process but 20 min in they finally come out of the back room and stopped fighting and are buddy buddy again.... Great but that doesn't change the fact one guy abandoned his customer and the other yelled so loud people walked out of the store. Then like 10 min after he came out of the back he asks oh yeah where did my customer go as I'm working with her. And he's like really? Going to take my sale? I'm like.... Your ass abandoned her to argue about something stupid! You forfeit your customer when you abandon them. Not a usual occurrence bit I got some of it on video.

Customer 48 (idiot)

Customer comes in and says someone came into the store and took 2 phone lines off an account and put them on his and wants the put back where they came from. We tell him we need both parties present in order to do that. He starts freaking out saying this is unacceptable and he shouldn't be punished for our mistake blah blah blah. Than he admits that he can in here with that person to transfer the lines in the first place..... So basically he came in with the other account owner. Made this request and then blames us when it doesn't end how he wants..... Seriously?... Some people.

Customer 47 (idiot)

Customer came in to the store to buy a phone. Finally a store that yields commission, I'll have to give him credit for at least doing that. So he had 2 options for getting the new phone of his choosing. Option A pay 135 down but pay an increased monthly for the phone totaling $805 over 24 months and not own his phone and be required to turn it in for $0 value. OR pay $160 down and the rest in 24 monthly payments totaling $750 but he would own his phone and could even sell it back. So I give him the options and highly advise the owning rather then renting option which cost less for him in the end. His reply is yeah but I'm just trying not to spend money, you know how it is. And I reply.... Yes I know how it is.... Pay less and own or pay more and rent.... Your best paying less and owning it.... It's cheaper..... And you can sell it when your done.... Hes like naw I'd rather not spend the $25 today and chooses to rent it for more money..... I explained multiple time it's more expensive and even showed him the same numbers I types up to to ensure he knew he was paying more in the end. He kept insisting that it was still better the renting way..... And on top of that even requested to speak with my manager and reduce the down payment and roll it into the monthly which i couldn't do and he couldn't do because it's not an option for this guy because he has shitty credit. But nonetheless I humor him and let him speak with my manager on it. And he explains the same thing. Then also informs him even if we could do that you would end up paying over $950 in the end for renting a $750 phone because of additional rent charges. And even though we said it not an option bit if it was that would be the consequence. He still tried to select that option! I'm thinking dude this guy's dumb! Not even dumb let's say d.u.m dum! So I stop trying to help him because he's hopeless, I notate his account that he chose the more expensive options so if he realises how dumb his decision was in the future he can't come back claiming I forced him into it like customers love to do.

Customer 46 (dumb)

So I am expected to arrive an hour before opening to ensure things are ready before we open. They have a rule where you cannot enter the building until a 2nd person has arrived and you must enter 1 at a time to ensure a Robert is not in progress. So as always I arrive 15 min earlier then that because i don't like being late I'm always early. So I'm there an hour 15 before opening and I'm waiting for someone else to arrive. A woman comes up and squints and bends over and looks at the sign on the door. She says to me, you don't open for over an hour?!?! I'm like nope. She stops for a second. My manager comes from inside and opens the door to let me in and she says, oh it looks like they are opening to her friend on the phone. So I go to walk in and she goes really i have to wait over an hour?!?! I'm like.... Yes? I already said that I don't know why you assumed we were opening early.... Or why you didn't think oh it's early morning let me Google to make sure they are open..... You were on a smartphone I'm sure you know how to google.

Customer 45 (rude)

So right now as I'm typing this I'm with this customer. He comes in here to return stuff but rather then returning it in 2 min or less he thinks it's more important to place a phone call. As I'm typing he's walking around the store doing nothing as I wait.... If your going to a sales location to do something that's not commissionable, or in this case the opposite where it reduces our commission the lease you can do is not be an ass and pay attention. That's like me going to your work and asking you to clock out so you stop getting paid then instead of talking to you ignoring you, how would you like that? I bet you wouldn't.

Customer 44 (inconsiderate)

I have customers all the time that assume if you work for a company and they feel they had a bad experience it's your fault by affiliation. Makes no since but whatever. But what sucks is not only when they make assumptions like this but when they try to resolve the issue less then 5 min before your closed. I had a customer come in right before closing and we informed them we couldn't do anything because their was nothing wrong even though they assumed their was. So they get this explained to them by 3 different people and still won't leave the store. Its an hour after we close and we're ready to go home and they wont leave. And to make it worse instead of them calling customer service who is 24/7 to fix an "issue" where theirs nothing wrong and we informed them of that they are on the phone bullshitting about what they will do tomorrow and give us evil looks when we try to talk to them. People have some nerve, I want to go home I don't keep you at your job past hours why do you insist on keeping me at mine.

Customer 43 (dumbass liar)

Customer came in saying he needs to lay his bill. Ok. He gives me the phone number, it doesn't work. I double check the number it doesn't work. Ok maybe he left us or ported his number out so I ask for social and I'd to locate the account. While I am typing everything in I'm trying to find out what's going on so I ask. Is the number with us or with a subsidiary. He says us. I ask when was the bill last paid. He said last month so I locate the account and pull it up. This dude is over 4 months past due and hasn't paid in over 120 days. So first he lied to me. Second he owes us over $700 so they shut his account down. Why do people think they don't have to pay their bills. If you can't afford it don't buy it. Their are a ton of things I want but don't buy because I can't afford it.

Customer 42 (annoying)

Customer comes in saying they want to preorder the iPhone 7. Ok no problem so I pull up the account and ask her which one she wants because they have 2 models 3 storage sizes and 5 colors. She asks me how much it is. Well they run 650 750 850 770 870 and 970 but I need to know which one you want to know what your down payment will be because I have to scan each in and go through the process of selling it to find out. So she gives me the one she wants, I check it the down parent is $100+ tax and activation fee. She gives me another. I check that then another. We eventually go through all 6 price variations which is a pain in the ass because I have to do each one separately as if I'm selling it. So she goes back to the first one I scanned and said that's what she wants. Fine, wasting so much time and you knew what you wanted the whole time but whatever. So I rescan it in go over the agreement. It will be $100+ tax and activation fee so we get the total and it's $137.80. all of a sudden oh I don't have enough money on me..... Really.... You made me go through that and you didn't have money when you knew how much it was. So she says ok just give me the cheapest one. So I go through it again she signed the agreement and it comes out, all you have to pay is the one time activation fee. $31.80. cash or credit? She says it's ok I'll pay it when the phone arrives...... Ma'am it doesn't work like that you have to pay that today. Oh ok I'll come back. What made it worse then her driving me through the whole process is she came back and did it again with someone else that same day.... What do people think when they do these things.

Customer 41 rude

Customer came in to complain about his bill. He said me specifically upgraded him and charged him $180 when he was supposed to be charged $120. So I look into it. Their are no receipts on his account from a corporate location so I couldn't have upgraded him. Checked the account notes because I don't remember the guy it was over 2 months ago. Turned out he requested a plan change and that gave me 3 options. Change it today and have him pay a double bill. Line it up with his next bill cycle giving him his same limited package for the rest of the month but avoid all proration. Or previous billing cycle. Some proration but only half then current day changes but he can increase his plan limits immediately to avoid additional charges. For going over his limit (the last option is against policy unless mistakes were made and need to be corrected) so he had a choice predate plan 5 days and charge $180. Change today and pay around $240 or next billing cycle but get over charged $120(+$15 so far but with 25 days to enquire more charges estimating over $75 more if his usage didn't change totaling $210 ish) so obviously we went with the cheapest option. This transaction yielded me no pay, no commission, I benefitted none from this plan change. He comes back in all pissed yelling you took money from me, your steeling from me, you need to pay the difference on my bill and make it $120. I'm like fuck you. I did what you asked. I gave you options. You selected one and received the charges. So he's bitching and yelling so I get him on the phone with billing because we are not customer service we are sales. You don't go to a car dealership to replace a part when it goes bad the same way you don't go to a phone store and fix billing "issues" I did it out of courtesy. So they explain the same thing to him, you needed it right away, it was either pay $60 more or $120 more he saved you $60. The customer hears he made you pay $60 more and continues to bitch saying that the billing department on the phone said i charged you more rather then when they actually said (they were on speaker). So I flat out tell him we have no options they are valid charges you have to pay them. So he wants to speak with my manager so I let him and he tells him the exact same thing I told him and that the billing department told him. Yet he still complains. Some people have some nerve.