Customer 54 (idiot)

Customer came into the store for a repair, no problem whats wrong with the phone. He says the screen is not touch sensitive. Ok well lets look at it, an hour goes by he comes back and our lead technician talks to him and it turns out the screen has been replaced with an off brand screen so its no longer covered under warranty or insurance. The customer freaks out, not sure why hes still arguing this because its common knowledge if you replace a part that was in warranty or covered under insurance that it will no longer be covered because well.... its not the part that was insured or in warranty.So after arguing with our lead technician for 5 min on this our tech is pretty much done with this guy so he says OK well we will send it out to apple and when they decline it we can pass it on them since you don't understand simple concepts. I don't understand the illogical thought of some of these people. Let me know what you think in the comment below.

Customer 53 (ignorant)

This customer is something else, she didn't seem to understand basic communication. She wanted to know why she had to pay $270 to buyout her agreement to be allowed to upgrade. My coworker explains this to her. She didn't get it so being a supervisor i head over and try to explain it to her that she still owes money on this phone, she try's to tell me she bought it out already and i look and i find she bought out her ipad, well that may or may not be a mistake on the individual who processed that that is not my concern. So i explain that to her and kindly ask her because i'm curious i see a black iphone 6, black iphone 6+ on the account under agreements but shes using a gold iphone 6+ but theirs only 2 phones on the account. She flips out yelling theirs only 2 phones not 3 your making a mistake stop messing with my account. I tell her im just looking at her bill i see 2 black phones and in her hand is a gold phone, then she try's to convince me that the gold phone in her hand is black..... not that it was a replacement for the phone which it was but that the phone itself is not gold and white but simply black and grey.... I can not understand why she assumes we are stupid like that but what ever after listening to her bitch for almost 30 min she finally understands the basic information we  provided her with and says oh i only have to pay $270 to upgrade no problem lets do it. Meanwhile i'm sitting here thinking what the hell i told you this as soon as i came over and you flipped out now suddenly its ok, screw you, she wasted our time and kept us at work until 11pm, keep in mind we close at 8 and normally are leaving at 8:30 and she was helped at 7 so it took her almost 4 hours for a process that only takes us about 10-15 min because of her bitching.

Customer 52 (extremely rude)

Sorry it had been a while since i posted, real life kicked in but hay that leaves me with more true story's!

Customer came into the store with a waterlogged iphone 6. Well that phone being as it came out over 2 years ago guess what... you can get a new one :D all seems good. So i pull up the account and ask for his id to verify account ownership as part of policy. Sadly hes not the account owner or authorized on the account, normally no big deal i just inform the customer of this and explain to them what the account owner has to do to add them its only a 5-10 min process at most. So i say to the customer "i don't see your name on the account" and before i even finish my sentence he yells FUCK YOU then goes off on how its my fault his name is not on this account and how its my fault he cant get a new phone right now and how hes going to leave us and go to another company. First off once you yelled fuck you to me i'm done with you, you will no longer be getting my help, second I've never seen you before in my life so none of your issues will i claim responsibility for and 3rd, go ahead and leave and i even told him that last one, if you want to leave then leave we do not have to deal with customer who act like this. First time I've personally seen a 60+ year old man act like a child because he didn't get what he wanted. So i notated the account the situation and stated the customer is trying to commit fraudulent activity on an account that is not his. I'm not saying he doesn't use the phone or that the account owner didn't add them to the account, i completely believe that's his every day use phone however if the account is not under your name and you try to upgrade no problem we can try to help you but if your going to yell and curse at us well..... lets just say your actions on trying to sign a legal document on someone else's account and under someone else's credit, that is fraud. So after my notation he should no longer have access or can even try to access the account until the account owner adds him.