Sorry it had been a while since i posted, real life kicked in but hay that leaves me with more true story's!
Customer came into the store with a waterlogged iphone 6. Well that phone being as it came out over 2 years ago guess what... you can get a new one :D all seems good. So i pull up the account and ask for his id to verify account ownership as part of policy. Sadly hes not the account owner or authorized on the account, normally no big deal i just inform the customer of this and explain to them what the account owner has to do to add them its only a 5-10 min process at most. So i say to the customer "i don't see your name on the account" and before i even finish my sentence he yells FUCK YOU then goes off on how its my fault his name is not on this account and how its my fault he cant get a new phone right now and how hes going to leave us and go to another company. First off once you yelled fuck you to me i'm done with you, you will no longer be getting my help, second I've never seen you before in my life so none of your issues will i claim responsibility for and 3rd, go ahead and leave and i even told him that last one, if you want to leave then leave we do not have to deal with customer who act like this. First time I've personally seen a 60+ year old man act like a child because he didn't get what he wanted. So i notated the account the situation and stated the customer is trying to commit fraudulent activity on an account that is not his. I'm not saying he doesn't use the phone or that the account owner didn't add them to the account, i completely believe that's his every day use phone however if the account is not under your name and you try to upgrade no problem we can try to help you but if your going to yell and curse at us well..... lets just say your actions on trying to sign a legal document on someone else's account and under someone else's credit, that is fraud. So after my notation he should no longer have access or can even try to access the account until the account owner adds him.
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