Customer 16 (stupid)

I love when people come in and say my phones not working I want a replacement. Well we dont just replace things you break because that would be a poor business move. Well you need to replace this bla bla bla replace bla bla free brand new different one bla bla. Seriousally? You want a brand new phone to replace your 2 year old model? And free? No doesnt work like that. Happens every day, why would you think its our responsibility to for free replace stuff you broke and without insurance! Oh and just a few min ago I had someone who asked me what they could do to avoid charges overseas.  I told them put the phone in airplane mode and thats it it will work on wifi but not cellular. And they replied, so what does turning the mobile data off do? I said it turns the data off but you can still get calls and texts so airplane mode is what you want it will allow wifi and bluetooth use only. They said so why would I disable mobile data? I said if you wanted to block only the data. She said why would I do that? Im like.... I dont know do you have a reason for it or no? Either way just simply turn airplane mode on. She said so I wont get overages and I can still use wifi. I said yes. She said so I can still use wifi? I said yes. She said no overages? I said no. She said so wifi will work? Im like..... I just Said that stop asking the same questions dumbass!

Customer 15 (dumb)

Ok so I have tons of these, multiple a day but its hard to remember all of them but I got today another "ok whats your phone number?" And they said (5s).... ok thank you for telling me what phone you had but what I need to access your acount is your account. Oh ok 1234 is the last 4 digits of the number.... ok with tens of millions of people and only 10,000 possible combination no one else woth our company has those same last 4 digits. Give me the whole number! Oh ok  098-1234..... give me all 10 god damn digits your wasting time. Oh ok its 123-456-7890. Thank you ok let me pull this up, phone number not found. Oh thats my house number do you need my cellphone? God damnit... you are a moron arnt you. Yes give me the fucking phone number. 123-456-7890 ok ill pull it up. What are we looking to do today? I need to pay my bill.... really you waited 30 minutes in line for that shit when the payment machine right there is free for use? Seriously do you have nothing better to do with your day off then be here. Oh and I love when I get, can I use a phone to place a call mine doesnt work. So I say no problem every phone on display can be used for that, pick any you like. And they always 100% of the time reply with, which one can you show me? And I always say all of them, every single one works. And about 70% of the time they reply with I dont know which one that is can you show me. And then after picking the phone they want they come back at least 30% of the time saying its not working so I have to place the call for them..... seriously. ... maybe you dont deserve a phone if you dont know how to use one or understand basic language skills knowing words like "all"

Customer 14 (dumb)

I dont know why this shit always happens. Someone comes in saying their phone isnt working. I ask whats wrong they say its not working. I asl can you tell me more specifically whats wrong. And they say something stupid like I cant connect or I cant get things and im like.... really? I need specifics, stop being an idiot. Or when someone comes in and says something like, when I make a call the other person cant hear me, so I test it right in front of them and its working. And they say something like see its not working when it is. On top of that they want a replacement because they are convinced its not working. Then they test it and act like the problem changed. Im listening to the entire conversation on speakerphone and it went something like this (hello) [hello] (can you hear me?) [Yes can you her me] (no I cant hear you) [im just testing my phone to see if you can hear me] (ok well I can hear you fine) [I cant hear you though] then he turns to me and says I cant hear him and im like.... I just herd the whole fucking conversation from right next to you dont sit here and tell me you cant hear him when I can hear him just fine.... Then they have the nerve to say ok I guess you cant help me then, I so want to tell them I dont think anyone is capable of helping you.....

Customer 13 (dumb)

The amount of times someone comes in an asks me something that honestly by 2016 is common knowledge is insane. Or how often they say something that makes no since. Example, every day someone comes in and says can you tell me my email password?.. Whos your email provider I ask. They say google or yahoo or comcast etc. And im like ok.... what company did you come to? You came here, we are not them, why would you think we are? Or when someone comes in with a phone thats bent, cracked, sometimes even only half the phone and ask can I get their data off? Seriousally? Back your shit up your wasting my time. And when you ask if its backed up they say what do you mean. I mean I hear people tell me daily their not "tech savy" and you dont need to be to know an english word. Do you have a backup or not? And another thing, I had someone come in to pay their bill on the payment machine and ask for help because their not tech savy and they used it without my help because it tells you on the screen how to use it! You dont need to be good with tech to follow instructions! And then you have those people who think if they talk down to you they will get what they want. Like this one guy was renting a phone and said he wanred to return a different phone in its place. We informed him you cant do it and he insisted we could and that we didn't understand that the phone he was trying to turn in and the phone he rented were the same. Talked down the whole time and im thinking ok go lease a car then steal the same car and return the stolen one and see how that goes. People are idiots these days. Let me know what you think in the comment below.

Company 4 (bad)

Our work year starts in april and ends in april. So when I herd in april I made pinnacle club being a top rep I was excited. Their were promises of a $3000 bonus. So may came around I was told we would get it in may and that was false, they released a statement saying warly june, june came around and no word. July started and no word and now here we are end of july, being as patient as I can finally I get the email saying congrats! Register now for your $3000 and trophy.  Sweet! I submit my registration and takes only 3 min to read all the fine print. I submit it and all is good. I then get an email saying correction you will only be getting $1000..... what..... $1000?.... my normal checks are double that and thats all I get? After tax thats like $500 because they tax commission so hard! So everyone is spamming emails back to them. How come you underappreciated your top performer's? We are not at 100% we are consistant 150-200+% our quotas making the company real money and we are underpaid like this? Thats a pretty big typo etc etc. Finally someone says the magic words. If anything will fix this its this statement. When a customer comes in and is misquoted, our manager gives them a credit to correct things. When they are lying about it and you have documented proof they still credit them to keep them happy. (Personally I seen someone with only 3 phones get over $1300 in credits and be given 3 $300 tablets with no plan no agreement because he was complaining his bill was to high and he was lied to when we had proof he was lying) and yet you miss quote us months in advance, make us wait when some of us already had plans for our bonus such as house or car down payments and you say oops our bad were taking 66% of your bonus away? Thats unacceptable, how do you expect to keep your top employees if you cross them like that and treat them worse then customers (normally ones who dont even pay the or bills). And their reply was a typed email saying Everyone will receive a $3000 bonus except then they listed every position eligible for the bonus! At which you will receive $1000..... seriousally? We all have the same document officially published without that change.... The company I work for lies to employees and just doesnt care about them and its really sad. Let me know what you think in the comments below. And no im not complaining about getting a $1000 bonus im complaining because they lie to us and treat us poorly.

Company 3 (dumb)

Customer 12 (idiot/rude)

Our payment machine is down and people walk upto it ( its shut off, the door is open, big machine down sign up) they get like 1 foot away and yell "Fuck how am I suppose to pay my bill!".... well.... its not a big deal.... you can use the machine, one of us, billing department, online, mail it in. You have options.... its not a big issue no reason to flip. Then they are like well im in a hurry I parked in the fire lane.... well.... for one it takes like 30 seconds for us to take your payment.... and second you know your not supose to park there I really hope they ticket you.... And you get those people who are like "I bought this yesterday and im here to return it" ok no problem. "How much money will I get back?", how much did you pay?. "I didnt pay anything", ok then youll get nothing back. "Why am I not getting money back?????", you just told me you didnt pay anything. If you pay zero why would you expect us to refund money to you. Dumbass. Or when people put words in your mouth, had a customer say before "why wont you fix my crack screen?" Well we dont do that you need to go through insurance but you can upgrade or get a new phone if you like? "Oh why should I have to pay anything?" Because life isnt free?.... then they call someone and the first thing they say is "they wont do anything for me here", or "they cant help me", or "they say I dont have any options". Stupid customer I have you options stop lying. Let me know what you think.  Comment below.

Customer 11 (stupid)

Some people are just idiots. Sadly its nearly 95% of customers I get.... I had someone the other day not authorized to do anything on the account tell me "its ok that im not on the account and dont have the pin or security answer we can just keep going and let me make changes" and when I tell them I cant make changes to someone elses account they dont have access to and all they do is keep saying no its ok do it anyway.... what do you say?.... Or when you say let me get your name ill sign you in we currently have 3 people ahead of you. And they say ok my name is Jane Doe and (2 min life story) can you do that for me today? Yes we can when we call you up. I have you signed in we will be with you shortly. And they say ok well (3 min story). Ok miss we will take care of that when we call you I have you signed in. Ok and also (another story). Ok I understand but we are currently busy and have 3 people ahead of you when we call you up we can help with all of this. Oh? Your not helping me?... umm.... no I told you like 4 times their is a wait. Meanwhile the people waiting are being pissy saying why did you take someone before me they were after me why are you helping them. God damn it can non of you freaken listen! I have been telling her we will be with her shortly theirs a wait. In what world does that mean im helping her, no!?!? And then you have those people where they ask, "can you transfer my contacts for me?" Sure let me see the phone. They hand it to me and its cracked. Bent. Does not turn on. And I tell them. It doesnt work I cant transfer anything. And they say "so you cant get my pictures?" And im like.... you said contacts but no I cant get pictures either. I cant get anything off of it if it doesnt work. "So ill lose all my apps?" Dude. I said I cant do anything so you lose everything thats part of everything. "So I have to put my contacts back in one by one?". What part of this do you not understand? Its ALL GONE. "So you cant just log into my account with you guys and get my pictures?". ..... really..... are you that dumb. I said its GONE and we provice service we dont back up your personal shit. "Can you just try?" My god! Dumbass! Its gone! What do you mean try? Ive been doing this for years? Why dont I come to your work and be like. Why cant you give me 50% off this product. Just try anyway? What do you mean you cant take my payment because your system is down? Just try anyway. What do you mean you ate my sandwich? Spit it back uup and firm it into a sandwich again without your germs on it so I can eat it. What do you mean thats not possible? Try anyway? I mean come on. When I say theres nothing we can do then thats it stop trying to make impossible happen. And those people who park in the fire lane right outside and come in for like 30 min and a cop comes in and says whos car is this you need to move it and they argue with them? Just give them a ticket damn it. Im tired of people abusing that. Its not parking. Or even better. Ok your phone cost is $600 so thats $25 per month for 24 months. Easy math. 3 months later their phone is broken and they are like what do you mean I have 21 payments left? What do you mean I have to pay $525 to buy out my existing phone? Why should I buy it its broke???.... Dumbass.... its not our fault you broke it. You paid a small part of its value now finish paying it off. Its simple. Or what do you mean I cant return this?. Sir its cracked and dripping water and you had it for 3 years. I kid you not this happened more then once. And they complain and give bad survey because they are denied returning something 3 years old thats damaged! Anyway let me know what you think in the comments below.

Customer 10 (stupid)

Customers always reply in dumb ways. 95% of the time I say "hello what brings you in today" and their reply is "im good" .... ok? Good to know? Thats not what I asked though. I expect it from people who dont like salesmen like myself and they walk away but they don't. They follow it up with asking questions or telling life storys on theor phone. So saying "im good" is not a good answer... Next I love when I ask "do you have your dara backed up" and I get the reply "wach u meen". Im like.... ummm first do you know how to speak? Second I mean is your shit backed up? How else do you want me to say it? And some people ill ask "whats the number we are working with today" and they reply "1234567890 thats the main number" and I reply "ok is that the one were working with today?" And they say "no".... well I asked for that number.... basic listening skills. And its not like a rare occurrence this happens every 3 or 4 customers.... what makes it worse is when you say "whats the number were working with today?" And they say "the 9999 number" or "the 999-9999 number". Ok well..... I need the full number all we have done was say hi I dont know your number or who you are. Give me the entire number before using just the last 4 digits dumbass do I have the account pulled up. Or we also get "I just need to see your id to verify account ownership" then they give me their id and they are not the owner or authorized so I tell them that and they ask "oh its ok just add me on so we can do stuff today". Are you a moron?!? You are asking me to add you onto soneone elses account without their permission so you can make changes? You really think ill do that? Their so many stupid things that go on. Ill make another post soon on it. Let me know what you think in the comments below.

Company 2 (very bad)

So ive been patient with this but my company owes me money and a lot of it. Im missing $150 in commission.  $115 in bonuses and over $1000 in rewards. I have documentation proof for each. I contacted my manager he suggested contacting payroll. I called payroll and they wouldnt even talk to me all they said was they couldnt help me with my missing paychecks. What the hell good is payroll if they can not handle my pay! So I talked to my manager again he said he cant do anything and recommended contacting our district manager. So I did. And he wont even reply back to me and its been 3 days. He has even emailed me buy wont even addressed that im missing a lot of money. Im beginning to get pissed. The $50 was owed in February.  Over $1000 since April.  $65 since May. And $150 from May as well. Its July and no one can tell me where my money is. Its insane how they are getting away with this and im not the only one missing money. Let me know what you think in the comments below.

Managers 2 (Bad)

Sorry i know i'm ranting again

This happened at my last job, i was in a location selling all the major wireless carriers. We were very not well known and in the time i was there (over 2 years!) we would see MAYBE 3 customers a month. Which was not a bad gig, the pay sucked making minimum wage with a commission potential of about a grand a month and i would literally get to sit there and play on my phone and wait until i had a customer which would be again 3 times a month. They set my goal at 30 people per month, 30, ill say that again, i would see maybe 3 per month and i would have a goal of 30. That $1,000 commission turned into around $20 per month, great..... So 4 months before i left a different company bought out our contract and offered to take all previous employees in and give them a very tiny pay bump (about 50 cents an hour). I accepted because i was young, in college and didn't have anything better. Days after this we had fraudulent activity in the store and we knew it, i will get back to that in a min. My manager did not accept this transfer so i was the only person at my location for over a month and i answered to my district manager. I gave him my collage schedule which was only 2 days a week. He had the nerve to schedule me open to close all 7 days a week and scheduled me over 70 hours a week. I was a full time student i could not do that but you know what i could use the extra money so i still did around 55 hours a week 5 days when i could and he threatened to fire me multiple times for this and even told me i would have to skip class to come to work and even called me while i was in class to tell me to come to work. The nerve on this guy, to make it worse that fraud activity would buy around 40 phones a month from me, which was great racking in large paychecks but i didn't want money that why. The 2nd time i seen them and realized it was fraud i turned them down and informed my district manager. He told me he did not care and wanted me to sell anyway because it did not matter if the wireless carriers got their monthly payments or not what mattered is that we sold the phone so they are required to pay us no matter what. I asked him if hes sure because this is immoral and he again threatened to fire me if he found out i was declining them again. So for the next 4 months i sold to them, hell they even gave me tips in quantities of $100 at a time for making it quick and easy. I know its wrong but they are not giving me a choice but to sell to them. They hired me a manager finally after a month and he was cool, great guy and we agreed on a lot even played games together online. They hired me a coworker to, nice girl,easy going and did everything she could. I trained her, and found out later she was barely old enough to work, no past job experience, just out of high school. I just finished an associates degree, had previous job experience and even trained my manager and they paid her more! I was pissed when i found this out, its not her fault we got along great and she even felt bad of this fact. I brought up this to my district manager and asked for a raise and he threatened to fire me again. So i dealt with this crap and my girlfriend at this time (long distance) was coming to visit, i planed out a vacation before the company contract buyout. Requested 2 weeks off and spent over $3,000 on this visit to make it the best for her i could. The time came and he told me the vacation i got approved for he wants me working during it. No, not going to happen this was the last straw. 3 weeks prior i told him you have 1 week to decide what your going to do, i will either get these 2 weeks off and come back to work after because i used no vacation time and had plenty saved up and it was already approved or you can consider that my 2 weeks notice when that day comes. So 2 weeks before the vacation he told me i;m working, i said ok i'm quitting, so you have me for 2 weeks then i quit here is my notice and i will email it to you as well and CC myself. I sent it and he called me up and said he does not approve my 2 weeks notice. What? I'm sorry? Your telling me i'm not allowed to quit? Who the hell do you think you are, i sent my email and that is that i am quitting my last day will be this day. So i quit, had my vacation and it was great. Unfortunately i failed one of my classes because although i took that time off and planned it in advance they scheduled multiple mandatory tests during that time that i could not make, or make up and they did it only a week prior. Back to my work, after the vacation which he called me every day during to leave a voicemail telling me i'm a no call no show at work. Finally the vacation was over and my girlfriend at the time (who is now my wife) went home. He called the next day i answered, he told me i was a no call no show for 2 weeks and had to come in that day to work. I told him i quit and i would resend him the email if he wants, he told me i'm fired for not showing up, i told him i had already quit screw off and don't ever call me again. Let me know what you think, was he right to fire me? Was i right for quitting? How would you have handled the fraud? Comment below.

Company 1 (bad)

Yeah i know i'm ranting below but it pisses me off.

Since i started working for the company i work for now it has gone down hill. When i started working i made a low hourly wage with a chance for commission being about 60% of my hourly pay if i hit my quotas and 240% if i doubled my quota which was very nice. Averaged a decent living, not amazing but it was enough to live on and save a little. Our quotas were reasonable, most of the staff would hit their quota and a few of us, i would say 15% would consistently do 200% or more. Wonderful. I found after a year passed we got a small raise due to a commission reduction, when all was said and done i made about 10% less. Which sucked being as every $10,000 per year i made i was making $1,000 less only netting $9,000 because of this. Ok so my wife and i made some minor changes and made this work still keeping our savings per month the same. 6 months later they decided we were being paid to much and even told us oh were paying you all more then other companies make so we will decrease your pay and increase your quotas. So that's lovely and was followed by saying oh you know those yearly raises? We have decided not to do that this year to. Well screw you all. First you pay me less, then you make me do more, now you refuse to give me the raise i earned, whats next?? 6 months later (current day) were being told oh we will decrease your pay yet again, increase your quotas by 50%. 50 god damn percent. Now when i compare my pay from when i started to now i am making about 65% what i did. To make it worse they are lying to us. We were told they will stop paying us 10% for accessories and pay us on a 4,6,8% level depending on what we sell. Then said we will pay you more and give you 5%, i said what do you mean pay me more i'm in the 8% scale because i'm selling well, and they followed that up by telling me yeah but you will make more because you don't get a 4% tier. The hell?!? So your telling me 8% of $6,000 is less then 5% of that same $6,000? You liar! They tole me no that's not the case, i asked them to explain. They told me well your goal use to be $4,000 and now its around $7,000 so when i hit my goal i make more. Well of course i make more when i sell more but all you did was try to make me work harder for less pay stop covering it up! Then they said you know what lets just go to flat 4% instead and increase your quota another 25%. Then they said well if you hit 100% of your goal you will be paid this amount and 15% of that use to be for accessories, now its 40%. The hell do you mean?!? That's the only thing i sell that is % based on a $ amount everything else is a quantity so all your doing is decreasing my pay else ware. So your telling me i sell 10 things from category A it counts for 15% of my goal commission pay rather then 40%? So i have to sell almost 3 times as much to get the same amount and my accessories count as 40% instead of 15% and that means NOTHING and now have to sell $10,000 in accessories to get the same amount of pay $4,000 use to yield because you decreased the payout from 10% to 4%? Your not being clever your just being jerks! Now were trying to save for a house and our saving are being forced to go down and we are being forced to wait longer because you neglect your employees? Oh that's not all, When i started (February 2014) I was told the work year is considered April to April and thought nothing off it. When June came around i was selling only around 100% quota and was considered to be in the top 1/3 of employees, not great but better then average so ill take it. In July they told me top 100 people in the region get what they call pinnacle club, i thought nothing of it because i don't like sales so i just did my job and got paid and tried to improve just to get more money. September came around and i was in the top 25% which again is above average but not great. This is when they told me if i achieved it i would be rewarded with either a vacation or large lump sum of money (i later clarified this amount to be several thousand dollars). Beautiful, i worked my ass off to get this to happen and April rolled around and i did not make it. I was in the top 200 but not 100 which was GREAT but not good enough. 2015-2016 though i did it. April 2016 i checked the rankings i was #63, took a screenshot and emailed it to myself. I was told the reward would be announced in May. It was not, i was told beginning of June because they were "working things out". Nope, its not July and i have herd nothing, when i ask about it i'm told the prizes are already awarded and no one knows who got it, what they got and even on the company intranet search reveals no results for 2015-2016 pinnacle club. So now i lost out on that and i cant get a reason why. That's not all theirs more! In February 2016 i was told the CEO would be in town and they needed help, they were short staffed i was doing top 1% in the company and i was nearby and willing to drive 45 min to help out, in return they offered me a $50 bonus. They said they ran out of bonuses and they would reset in April, then May, Then June, and i'm still missing my bonus. They added a bonus on our commission at which i earned $210, took screenshots, sent emails saying so, sent pay stubs to payroll, HR and my manager telling them. They originally gave me $3 and told me they made a mistake, i said OK, no problem, a little late but ill get the money i'm not in dire need living paycheck to paycheck. They sent me an email saying here is another $57 to finish the commission. I sent them an email back saying i am missing $150, took screenshots of pay stubs, bonus requirements, the sales i had regarding it and basically proved that i'm missing money. The reply i got, oh i cant help you you have to talk to your manager. He does not control my bonus! But i talked to him anyway and he said there is nothing he can do but send that info to the people i sent it to and they told him the same thing that he needs to send it to his manager! Never got that money and that was 4 months ago. Their are more issues, all in all the company owes me a total of $265 in bonuses i am missing, several thousand for pinnacle, took 35% of my pay away, are working me harder and now want me to cold call people and tag their cars? I need a new job this is BS and i don't know how much longer i can take it. Anyway that's my rant let me know what you think. And for the record i am not the only one missing money, several coworkers and even my bosses are missing money the company does not want to pay us for unknown reasons. Comment below.

Managers 1 (Bad)

Sorry i have not posted in a few days, we just got 2 puppies and they have been a handful

So i have 3 people above me in my store. 2 of them on the same level and the other is above those 2. One of the people directly above me did something that was upsetting, but first a little back story. We have meetings once a week and those 3 people tend to have schedules from 9am to around 5pm and everyone else generally has a schedule similar to 10-7 or 12-9 but the meeting is from 9-10 so we all have to come in at 9am leave our meeting at 10 (and on some days we literally leave at 9:15am) just to come back in an hour or 2 for our working shift. I for the past 4 months straight have worked 9am to 9pm because of this being as its not a good idea for me to drive 30 min home and 30 min back so i work the whole 12 hour shift. Yes i know i know i am not the only one who does this and i'm not complaining that i do because i understand. What upsets me is for some reason one of those 2 people has the nerve to call out of the meeting at 9 and show up for his 12-9 shift at 1pm and then leave at 8:15 and tell us to finish up while hes gone. No. No no no. That's not how this works, you can not lead like that. I have done a 12 hour shift every week once a week for that past 4 months. Normally every 4 months i get either that day off and just come in for the meeting or i will do 9-5 and get a break. These guys maybe once every 6 weeks are expected to be there till 9 and when they are expected to do so they don't? What makes this even worse is the selected individual i'm talking about when they do arrive spends 90% of his day using his personal laptop to do his second job so hes getting paid 2 jobs for working the same hours. Look i am not against a little extra money, i am not against leaving early, but its unfair to the rest of us who do our jobs and his. I would love even once a week at work to just sit in the break room and do a 2nd job on my personal laptop. That would be the same as working 6 days a week but only working 5. That income alone would be an awesome bonus and he does it every day while we do his job. It is unfair to everyone and it is very upsetting. You are not the only one who does not want to go to work. Your kids are older then i am so your not raising children. You drive a car worth 2x what mine was when it was brand new. Theres no good reason you can give for doing what you do. Sorry i know i rant but between being limited on time and being upset about this i just threw all my thoughts out there. Tell me what you think in the comments below, after working for a long time in your life do you deserve to be allowed to do that? Should i be upset for my manager giving me tasks or leaving early or calling out? Is it even my concern? Let me know what you think.