Customer 9 (annoying)

Guy comes in at least once every 2 weeks and he buys something which is great then comes back within 2 weeks to return it and buy something else which is ok if you do it once or twice but he has done this so much he has bought and returned almost $3000 in items. And that is not cool that is using the system. Its people like that that cause prices to go up and make it harder to buy things. Not to mention its a waste of our time to. Hes a nice guy and always joking around with everyone but its just wrong to buy things knowing your going to return it next week. Not to mention the time waste hurts our commission and annoys our managers. And what makes it weirder he even asks and gets discounts on these items from some of us hoping he will keep it but he just keeps returning for a full refund. I don't know, i don't have anything else to say on this guy so its short today but let me know what you think. Is it ok to buy something knowing your going to return it next week? Do you think he will ever keep any of the things he buys? Should we waste our time discounting items hoping he will keep them? Comment below.

Customer 8 (good? i think)

Customer came in, older guy with a phone issue. No problem! 5 min later its fixed and all is well. Well he is not satisfied, he decided he wants a new phone. Again no problem hes being nice lets get him a phone go over options and get him gone happy. He does not want any ties to us so he goes ahead and buys a phone at full retail value, which is interesting because not many people do that but ok no problem. We set him up with a budget phone which for those who never herd that term before basically is a cheap phone made with lower specs for people who don't need or want the latest and greatest. It cost him $240 and hes on his way. I see him a month later with problems on his phone (basic things like moving icons around on the screen and turning on wifi). We get things taken care of and he leaves again after telling me a 30 min long story. Comes back in the next month with some similar issues, and again we fix it he tells me a 30 min long story and leaves. The 3rd time he decided he wants a new phone again and buys the newest galaxy we have. Lovely sell it to him for the full $650 as requested, set it up and transfer data and another long story and he leaves happy. No this guy is very nice however he has already used up around 5 hours of my time at this point and when i sell something at full value i do not make commission off of it so i'm losing money talking to him. And he continues to come in every 2 months or so for a quick 5 seconds question followed by a 30 min story. To this day i have made all of $2 off of a case he bought from me and worked with him for maybe all of 45 min and talked with him and his life story around 10 hours. Very nice guy but i don't get paid to sit and talk, although i don't mind talking to him when you work on commission it changes your perspective and makes you feel used and it makes you feel like your paying him to talk to you. So he has been nothing but nice which is why i say hes a good customer i just wish i didn't get a life story update every time. So what do you think? Am i just being stupid for not wanting to talk to him 30+ min each time? Do you think hes coming in just to have something to do or is he actually trying to learn things? Comment below.

Customer 7 (bad)

Customer came into the store, customer service gave her an offer that if she turned in her current phone we would cancel her agreement no charge so she could get a new one. The only requirement was her phone could not be damaged. So she gives her phone to one of our sales reps and they checked out the phone and were unable to see if it was damaged or not because her screen protector was cracked and they would need to take it off to verify their is no damage. The customer refused she said that was unacceptable. This confused me who's just listening in on the conversation because if shes giving us the phone then it shouldn't matter to her if it does not have a screen protector. Either way our manager came over and said we cant take it back without checking but if it is damaged we will replace your screen protector for you since we are asking to take it off. This is a courtesy she decided to do for the customer and not a required policy. The customer agrees and we check and their is a crack on the screen so she tells the customer we can not take it back until it is fixed or replaced and offers to go and grab her replacement screen protector. The customer screams out "It looks like you just don't want my service, you are making it so difficult for me to get a new phone. I don't want your god damn screen protector i want the new phone". So my manager said your phone will cost around $300 to buy it out today in order to get out of your agreement and get a new one are you sure you don't want the screen protector? And the customer replies "No i don't want the screen protector i want the new phone and you will take this one back and not make me pay the $300 bitch". At this point my manager is done, customer has refused the screen protector, called her a bitch so she tells the customer that she will not be working with her today and to have a nice day and walks into the back room. Now with part of our back room where we keep most of the work stations contains no wall but rather a glass cover with a few holes in it for talking and passing small things through. The customer leaves and comes back 2 min later and sees my manager on the computer in the back room and starts shouting "You need to replace my screen protector, You need to replace my screen protector, You need to replace my screen protector" she said this phrase a good 50 times while she was standing there. Both the customers we had in the store at the time said to her "Ma'am you need to leave, your shouting and disrupting their business" The lady ignores the other customers telling her to leave and my manager walks out of sight to talk to her supervisor about the situation to inform him shes about to tell her to leave just in case something goes wrong hes aware. Meanwhile one of my coworkers tells the woman miss you need to leave before i call the police this is a place of business, you don't have to be here we do and this is disrupting the service we are trying to provide to our customers. After she said the phrase 5 more times or so she storms out of the front door angry. I think she was crazy but what do you think. Was the customer right in trying to redeem her screen protector offered? Did we have the right to retract the offer since it was a courtesy and the customer was yelling and name calling? Do you wish the police were called and she got arrested like i kind of was hoping. Comment below.

Customer 5 (awkward good?)

Customer comes in with her ipad mini and starts off by saying her daughter is autistic and she doesn't have us as her provider. Well right off the bat i know i'm getting a life story with a side of annoying. She goes on and on for over 5 min straight talking about her ipad and its life story making sure every 10 words or less to mention her daughter is autistic. So i'm beginning to get annoyed thinking what do you want from me?!? Stop talking and get to the point! Finally she says "i just need to get youtube on here because my daughter loves it and its gone now". Ok so next time lead with can you help me i don't know how to download an app so i can get you in and out in like 20 seconds. So like any other apple device i download youtube for her and she freaks out! Yelling "Oh my god your so great we spent days trying to do this how did you do it i cant believe its back how much do i owe you?". All i'm thinking is wow.... all this for downloading an app..... its a trivial task so i tell her it doesn't cost anything because in all honesty anyone can do it because almost everyone has done it. So shes still freaking out in excitement saying over and over "i'll pay you, hoe much? i'll pay you just tell me how much". And i keep telling her its ok its ok really i didn't do anything special you don't owe me anything. So she demands to speak with my manager, so i grab her and shes like "whats all that yelling out there?" i tell her its a woman who wants to talk to you about how awesome i did when all i did was download an app.... She replies "come on i don't want to talk to a crazy person today" This manager is awesome she just says it like it is. So she goes out and talks to her while i'm in the back still and the woman is about to leave and said shes bringing me $50 the next morning. I'm thinking all this for downloading an app?... I mean i don't feel right accepting it for this trivial task but after trying to avoid the unnecessary huge tip i cant anymore because my manager gave her the go to bring it. So yeah, i think she was a bit crazy but in a good way. It is very awkward having someone yelling your awesome across a public store, especially over a task like that.... All my years i have never seen that before but hey, she was nice, weird but nice. Feel free to share your experiences down below, its nice to have a good one from time to time.

update: She never came back with that tip, i'm not upset but it shows that people do lie sometimes

Customer 6 (bad)

Customer came in to transfer his now ex-wife’s phone off of his account. I have dealt with this guy before and he is a big jerk I’m more surprised she married him then divorced him. The first time i encountered this couple it was only the wife, i provided her with an offer on their account. Save around $30/month or throw in a tablet for her and one for her husband, i had went over everything in detail and even provided a hand written quote sheet with all the charges itemized and even took a rough estimate at those darn surcharges that very month to month. I ended up quoting them about $1 more than they were paying before. The next month the couple comes in and argues with me for over an hour, they bring in the quote sheet and bring in the bill claiming it’s not what I quoted them. So I take a look at the quote sheet and the bill because I don't remember the couple considering I see a lot of people on a daily basis. Well they were right my quote was off, they didn't pay $1 more they paid 50 cents less so the bill was $1.50 less then I quoted them. Over this hour I’m getting pissed because who really spends the time and money to go to a store to argue with someone about your bill being wrong when you are benefiting from it. The husband kept saying “I understand what you are saying, we are saving money each month but that is not what you quoted my wife”. Some people you just cannot please, so I finally get them to leave. They come back the next month again, we talk with them for over an hour, this time instead of the bill being off they want to return everything they bought 2 months ago and take the $30 savings instead, the reason they gave behind this was he would rather not have the tablets as long as that meant I didn’t get commission off of their sale and that they might go to the next closes store to rebuy them. I tell them if you change your mind it has to be done within the return policy which is 2 weeks not 2 months. He flips out claiming we never gave him the offer to save the money and that we forced him into the tablets. Meanwhile I’m confused because I still have both quote sheets on file showing that when his wife came in she was offered both options and chose the extra devices over the monthly savings. Finally, I give up on this guy and pass him off to someone above me because they don’t pay me enough to deal with idiots like him. The most recent time he came in was with his ex-wife as I mentioned above to move her off of his account. My manager explains everything to him that if we do that in the store it does not transfer the 2-year agreement for her phone and will charge the remainder of her payments on his next bill which is somewhere around $400. But if he does it online it will transfer the agreement which is true. She followed that up with offering to assist them by letting them use her computer to fill it out. The ex-husband is getting pissed and refers to my manager as a “bandanna wearing bitch” right in front of her and his ex-wife. Well she kicked him out of the store and tells his ex-wife that she already got the confirmation from him to do the transfer so she will assist her after he leaves. The ex-wife said its ok she can do it at home she just wants to make sure she has what she needs to do it. I am not sure why we have people who act like this in this world but I have a feeling the ex-wife was only following in his footsteps when she came in with him arguing on their 2^nd visit. Let me know what you think, if you saved $1.50 over what you were quoted on a bill around $250 would you complain? Would you even notice? I know a lot of people who don’t even read their bills, do you? Should I have taken blame for the billing issue? At what point should we be able to ban a customer for stupidity? Comment below.

Retail/Sales BS 1

I work in a small store but so much tiny BS happens for what i believe no good reason and it just adds up. We had a trashcan near the front in a corner, a trashcan in the back in a corner both out of the way and on every other station we have a tissue box, sounds small but every 3-4 customers ask for a trashcan or tissue or both. They took our trashcans out and our tissues away. Now we waste time running to the back to get what we need and i have to hand deliver a tissue someone blew their nose on to the back trashcan. Next every night we have to vacuum the floor even if its not dirty at all, wipe down all glass even if its not smudged at all, empty trashcans even if its empty because all bags must be new for the next day. I think this makes no since and waste time. Company's including mine always say we need to cut budget to save money and they seem to overspend. Its not much but not throwing money away on extra unused trash bags, not making your staff stay later to vacuum every day saves wage money and electricity, not wasting window cleaner and rags to clean every night when its needed once maybe twice a week. Over a day not much is saved but every day of the year for thousands of stores even if its only small amounts its easily millions saved over just not being stupid. It gets worse, we all come in once a week for an hour meeting just for them to say hey we will make it more difficult for you to sell and be changing your pay soon. On top of all of that yearly raises are being removed and they decided to pay us less commission. And no i dont believe im mistaken on the commission decrease. When i started accessories gave me 10% what i sold, so if i sold $10,000 in a month i would get $1,000 in commission which was great because around $7,000 per month was reasonable accessory sales. Then they said oh we will pay you either 4%, 6% or 8% depending on how much you well so my $700 in accessory commission turned to $560 per month. Then a few months later they said oh let us change it to a flat 5% rate because those selling in the 4% range were upset that they were being paid less and my $560 turned to $350. And now they said oh lets go to a flat 4% because we really want you to focus on other aspects of sales not accessories and my pay then went down to $280. So i use to make $700 now i get $280 and you declined my raise. To make it worse they said this. If you hit 100% of your quota you get about $825 in commission. And followed that up with saying you use to get paid 15% of that $825 in accessories now lets make it 40%. I was thinking, ummm what? so your telling me my goal in accessories was around $3000 of sales and i would make 4% of that now you just increase my goal almost 3x and claim i get paid more because you increase my goal? All your saying now is in every other metric you pay me in you want to pay me less and make me do more work and just wording it so those who cant do math think they are getting paid more for those accessories. Oh yes i went from 15% of my pay in accessories to 40%. Oh not instead of selling $3000 i now have to sell around $8000 to hit my goal and get paid? But wait everything else's quota is the same all you did was decrease what i get paid in those metrics. In honesty i commission has dropped to around 30% what it was when i started and back then i would hit around 120-125% my quota, and now i hit around 200% and i am being paid 30% what i use to. This is insane how some companies get away with this and when i check online on both the internet and the companies intranet all i see is people happy about the decrease in pay because they slowly made these changes and word it cleverly to make it sound good. To top it all off when they change it they give us 1-3 months of a low quota to pay us what we use to make then spike up the quota back to normal so it makes us feel like were not working hard anymore when really we are working harder. Anyway let me know what you think, do you think hiding trashcans, changing pay structures and making us clean nightly is worth the extra budget or do you think maybe then can consider that in the budget cuts and pay the employees more like i think, happier employees makes for better productivity. So let me know.

Customer 4 (good)

A customer came into the store and had a request to activate something she had bought online, ok whatever, its a waste of my time and its something someone not in sales like customer service can do and its something you can do online as well but drive to the store to waste my time. So i activate it for her, and go to send her on her way and she says "oh your not going to transfer my information?". And i'm thinking really? So you drove all the way here for me to do what you can do at home? Its not my job to transfer your personal information that's your job, that is why its personal and not public information. But all i say is sure i can transfer it for you and the ETA is about 2 hours (our transfer machines suck). Then out of nowhere a few min later she said "will i have to contact customer service to activate my old phone on a new phone number or can i do that online?". All i can think is really??? That gives me commission and you want to do that with customer service who does not make commission or online by yourself but you expect me to do your dirty work that doesn't pay me? Screw that ill do it for you, so i kindly say, no you don't have to go through that i can take care of you it will only take 2 min. So i'm thinking at least she didn't wast all my time. I start feeling like me thinking about her wasting my time was rude but at least i didn't say anything i was thinking and in all honesty the amount of people that waste my time on purpose is insane so if i expect everyone to be wasting my time i will be right most of the time. So i started talking to her and it turned out her husband worked in IT which happened to be my field of study and by the end of the day i gave her my card and she left happy and i felt like a jerk for thinking bad things because she was really a nice person and reminded me a little of my aunt. A few days later she came back and we were busy but she waited to see me specifically. Nothing commission-able but i was happy to help this time because she was very nice last time, this shows just being nice to someone will make them want to help you and you will get better results from it then being a demanding jerk. Yes i would love every customer to come in and in 5-10 min buy a ton of crap give me tons of commission and leave with no issue but that just doesn't happen but once every 6 months or so. I would prefer to have nice customer one after another buy something small or nothing that day but may come back later then a ton of people coming in to buy stuff and be complete jerks the whole time. Yes i would make more money but dealing with nice people is most of the time better then the pay increase from large sales. Now i am bad with communication, i'm bad at being social and i'm aware of this but my friends are aware so they don't take everything i say to heart because i may be using a wrong word or phrase or just replying on impulse, so my coworker comes over and tells her that i have been looking for a new job in IT and i didn't even think to mention that little detail. So she gave me her email and asks me to send her my resume. I plan to do so but i'm waiting to hear from a few other applications first that i am very interested in. This interaction ended very well and shows that not all customers are rude intentionally or even unintentionally. Unfortunately with the quantity of those customer i see on a daily basis its easy to fall into feeling everyone is a jerk just for walking in the door even tho it is not true. So i know i was thinking about being a jerk but feel free to let me know your thoughts in the comments below, do you believe assuming everyone is a jerk for walking in the door is ok? I don't but it is easy to fall in that mentality sometimes, do you think its alright for someone to come into your sales environment and ask non commission-able things of you? Let me know your thoughts.

Customer 3 (bad)

A few months back maybe even a year or so now i had a customer come in, they use to pay us well on selling tablets back then to. I don't remember the full details but i do remember that i had worked out a plan for him and i even talked to my manager on it to ensure everything would go fine. He came in to upgrade his phone, great no problem let me do a plan analysis for you. Most people are willing to wait 10-15 min for that so i have plenty of time and with my experience i can do it in 3 or less, so i finish the analysis and find out i can save him $60 per month on his bill with 3 phones on it. Awesome however i unfortunately work in sales and they tell us all the time save the customer money when you can but don't sell them out of your pockets, make them offers first. So i figure a good line is, Sir today i can save you $15/month and you can get a tablet for each phone on your account with 1GB per month of the cellular data and ill even set the cap so you don't go over. He asks "Does it have any hidden fees i should be concerned about?". I think well none of our fees are hidden, hidden and not reading your bill are different so i explain more, no hidden fees, you will pay $15 per month per tablet, i will have my manager credit your $36 activation fees per tablet and no other charges will be present. You will get $60 off what you are paying now, the tablets will be $15 each totaling $45 and in the end you save $15 per month. Great he accepts the offer and we get him set up, we waved the $240 upfront cost, the $36 credits are applied and his bill is lower. Next month he comes in with his bill saying it has a problem, So i look it over print out 2 of his previous bills to compare and his bill is roughly $16 less. I go over it and ask what is the issue and he said, "You told me the tablets were free and right here i see $15 for each and $36 activation fees". So i point to him the credits we provided for those $36 fees because at the top it says courtesy credit $110 which covers all 3 fees (yes i know the fees are $108 but management always round off, they tell me audit does not like seeing numbers that don't end in a 5 or 0, not sure why though). And i explain that i not once said they were free, that they would be $15 per month and he wouldn't pay anything today for it and you would save $15 on your bill. I show him the bills for comparison and he yells out "No i know what i herd you said they would be free and i would save $15 per month!" I said sir you are saving $15 per month, your end cost from what i think i said and from what you think i said are the same, either version of how that conversation went cost the same, i don't understand why you are upset. So he freaks out and wants to speak with a supervisor, my manager just got in literally less then 10 seconds before he request that so that was lucky timing. So i tell him sure one moment, I grab my boss let him know whats going on and he is as confused as i am. He gets settled in real quick and starts helping this guy, since hes helping him and we have a line coming in i help the next person and i'm only about 8 feet away so i can still hear and see whats going on. So i begin to help my customer and i hear him explain to my manager his side of the story, he does not know my side yet so he only knows what the customer is telling him. After explaining to my manager whats going on i here him say to the customer "soo... what your telling me is he promised you $15 cheaper per month and your paying $15 cheaper per month and their is a problem?". I am thinking awesome so i'm not missing anything this customer is crazy, and the customer starts yelling out "I'm going to hit him i seen you run in the back come out here so i can beat your ass" and i'm thinking to myself umm i am literally 8 feet away from you in the same room and can see you and you can see me why are you yelling to the back. So whatever i finish up with my nice customer while he deals with this dickhead. And when my customer is done with and the store is about empty now he leans over to my desk and request to talk to me again, so sure, i go over to where my supervisor and him were working which was literally the station next to me and he starts throwing out threats and i'm thinking to myself how has this guy made it to his ripe old age of 50+ in his life without going to jail. So i just tell him sir, i said i saved you $15 per month, your saving $15 per month, i said each tablet was $15 per month each but you would still save money monthly. And everything i said came true. Even if your side of the story is true at which i told you the tablets would be $0 per month which its not, the end result at which i said would be a monthly savings of $15 still applys and you even agree $15 is what was agreed upon for your monthly savings, if the tablets were $0 then you would be $60 less not $15 and you yourself said $15 was the agreed upon amount of savings. I see no problem here and i don't understand why you are upset. So he flips out more and storms out of the store after making a few more threats, so i note his account his behaviors and state the threats he shouted in store towards me. The next day we get a call from our district manager saying to check his account. God damn customer service replied to my notes stating the customer had a bad store experience, gave him $1300 to cover the $600 in tablet cancellation charges and an extra $700 for his inconvenience. So this guy in 2 days got 3 tablets worth $300 each for FREE saved $60 on his monthly bill and got an extra $700 for inconvenience. So i am pissed about this situation because this basically tells me the company i work for values a bad customer so much that he can make threats to your employees, waste your time and resources and gets rewarded for it. I think this situation is insanely stupid and yes this is a true story, tell me what you think, do you think i was wrong for saving him $15 on his bill and giving him 3 tablets or do you think the customer was right and deserved the $1300. He was aware that he could save $60 per month still but i made him the offer of $15 and 3 tablets so i did not force him into it.

Customer 2 (bad)

We had a customer who did not buy anything from anyone in the store so none of us are making commission off the sale, she comes in "i bought 3 phones about 45 days ago, they told me if i bring my old phones in you will buy them back and payout my old agreement with my previous carrier". So i explain, yes this is true, i just want to make sure you were provided all the information before we begin the process (knowing some people do lie, omit information, or assume some things to get the sale). So miss the requirements are it must be the old phone on the account, are the phones you brought in those phones? She replies "yes". Ok next they will need a copy of your final bill with the termination charges clear and easy to read, do you have that ready for upload when you get home? She says "no but i can get that today". ok excellent, and finally lets see those phones so we can buy them back to take care of those charges for you, as long as they are fully functional, no cracks or liquid damage on them we can continue. "What do you mean they cant be cracked they never told me that!". Now shes yelling at me and all i'm doing is trying to help her, yes miss that's one of the requirements. "Yeah well they never told me that so you can make an exception for me". At this point i'm thinking a few things, 1) i'm a middle man and am allowed to turn you down for not buying from us and just send you online but i didn't because i don't believe that's the right thing to do. 2) Your giving me an order? no no no, you can ask but simply ordering me to do something is not going to work. 3) I am not the one to make the "exception" i just get the process started. So i tell her miss, i will be more then happy to buy them back from you but i just want to inform you that when they review it if they see it damaged they will not provide the buyout, I've seen this happen before. The reason they buy the old phones back is to use them to cover your cancellation, through refurbishing them, scrapping them or whatever they do that's how they cover the fee. Then she yells "No this is unacceptable why wont you cover my fee when they never told me they couldn't be cracked! You need to cover it right now or i am going to speak to your supervisor!". Now i'm thinking is she an idiot, didn't i just tell her we as a store do not cover this charge? Didn't i just say i will be more then happy to do this for you anyway i just want to make you aware? Is she just ignoring me blindly focused on the money shes not going to get being all pissed? So whatever i just tell her no problem, im the only supervisor on duty today and as i mentioned before i will be more then happy to buy them back from you and cover our part of the deal. She says "Finally your doing what i came in here for". I'm thinking seriously? I told you from step one i will help you and you are blindly being pissed at me for providing you with information like your original sales person should have and your going to act like this? I have a feeling the original person said something along the lines of "as long as your phones are in good working order" assuming the customer would understand that means no cracks and being the general line for this and she said "oh yes they work" omitting them bring cracked not seeing that good working order means not cracked either which i can understand, however, 2 of the 3 phones didn't even turn on and she said they were working? So whatever i bought them back she got less then $10 for 3 phones to cover her cancellation of over $600 (according to her) and i really hope they did not give her the money because she does not deserve it for her stupidity thinking the customer is always right. Let me know what you think in the comments, was i in the wrong here? Was the customer in the wrong? Or even the original sales rep? I don't know who sold it so its hard to speak on them when i was not present for their interaction but i can make assumptions from her attitude how their interaction went down.

Customer 1 (bad)

The customer had an issue with her phone, completely software related. I had informed the customer we can have our techs look at it but they will want to do a factory reset on the device and the hardware they provide us has a limitation of backing up only contacts, photos, and videos nothing else. She seemed confused and replied with "what do you mean?" so i went deeper and said our technicians will have to erase your phone and update your software in order to fix your problem. You will lose everything on your phone except your contacts, photos and videos. You will have to re-download your applications, input your emails again and customize everything else not related to your contacts, photos and videos. At this point i'm starting to feel like a jerk because i have said 3 times to her what we can back up and i know when someone asks a question and you answer in the same way it can sometimes come off as insulting acting like they don't comprehend basic English. So she follows it up in a nice tone with "ok i will leave it for them to work on and you said they will keep my contacts, photos and videos right? I just need to re-download everything else?" so i said yes that is correct. So i submitted the phone, an hour and a half later i tell her her phone is fixed and she thanks me and leaves. Less then 3 min go by and she comes back in with a panic look on her face and very rudely asks "where did my music go?!?" and i replied by telling her ma'am i said we can back up contacts, photos, videos and nothing else and she said to me word for word "You didn't say i would lose my music!!" so at this point i'm confused because its kind of implied that she would lose her music because i didn't tell her we can back that up so i tell her, do you remember when i said we can backup only contacts, photos and videos? I did not say i can back up music i said everything else would be lost and you said ok. She replied and this reply i thought was the dumbest thing she said "But i don't understand your technical lingo how would i know that i would lose my music unless you specifically told me i would lose my music, you told me i would lose my apps why didn't you specify you would lose my music to, that's something your suppose to do in your job you need to be specific when it comes to that". At this point i'm getting pissed because shes raising her voice and being an idiot so i tell her i shouldn't have to specify everything you will lose because i told you what you will keep that means you lose everything else and you agreed to it. So she gets pissed and starts ranting on how shes upset because i don't look upset about the situation and really, i'm not upset because i did nothing wrong, i followed my policy, i explains clearly and quickly everything that would happen. But of course we cant tell the customer, look, your an idiot just go away and stop being a dumbass so instead i make up some BS and tell her miss its not that i'm not upset you lost your music, its that the music is already lost. I checked the backup and its not there, we already wiped your phone so its not there so the only resolution is to just re-download your music and i'm sorry you lost it but we are past that and we cant retrieve it so all we can do is move on. (The whole no point in crying over spilled milk thing). So she leaves pissed thinking i don't know how to do my job, she made a scene and everyone who was listening in customers and employees after she left told me they thought she was acting insane for what was going on. But hey, tell me what you think, was she being insane or was i being difficult and unreasonable, personally i think i did everything correctly and she was just being stupid.

About me and my blog

I have been working in retail/sales from 2012 to the present, this blog will be about stories working in a retail/sales environment, both good and bad (mostly bad) I will be omitting personal information about those involved and in some cases i'll use a random name to make the true stories easier to tell.

Please be polite in the comments and if you believe my view is wrong feel free to let me know what you think.

About me:
I have an associate degree in mathematics and programming, i minored in physics and engineering.
After almost 3 years of considering it i have decided to pursue my bachelors, as of 6/19/16 i am unsure which bachelors i will go for however this week i will be getting some advice from academic advisers and the job hunters on campus on what the best major for me would be.
My wife and i live in an apartment because it is very expensive to get a house where we live, most appealing houses being around half a million.
I currently sell phones (if its not obvious from my posts)