Customer 4 (good)

A customer came into the store and had a request to activate something she had bought online, ok whatever, its a waste of my time and its something someone not in sales like customer service can do and its something you can do online as well but drive to the store to waste my time. So i activate it for her, and go to send her on her way and she says "oh your not going to transfer my information?". And i'm thinking really? So you drove all the way here for me to do what you can do at home? Its not my job to transfer your personal information that's your job, that is why its personal and not public information. But all i say is sure i can transfer it for you and the ETA is about 2 hours (our transfer machines suck). Then out of nowhere a few min later she said "will i have to contact customer service to activate my old phone on a new phone number or can i do that online?". All i can think is really??? That gives me commission and you want to do that with customer service who does not make commission or online by yourself but you expect me to do your dirty work that doesn't pay me? Screw that ill do it for you, so i kindly say, no you don't have to go through that i can take care of you it will only take 2 min. So i'm thinking at least she didn't wast all my time. I start feeling like me thinking about her wasting my time was rude but at least i didn't say anything i was thinking and in all honesty the amount of people that waste my time on purpose is insane so if i expect everyone to be wasting my time i will be right most of the time. So i started talking to her and it turned out her husband worked in IT which happened to be my field of study and by the end of the day i gave her my card and she left happy and i felt like a jerk for thinking bad things because she was really a nice person and reminded me a little of my aunt. A few days later she came back and we were busy but she waited to see me specifically. Nothing commission-able but i was happy to help this time because she was very nice last time, this shows just being nice to someone will make them want to help you and you will get better results from it then being a demanding jerk. Yes i would love every customer to come in and in 5-10 min buy a ton of crap give me tons of commission and leave with no issue but that just doesn't happen but once every 6 months or so. I would prefer to have nice customer one after another buy something small or nothing that day but may come back later then a ton of people coming in to buy stuff and be complete jerks the whole time. Yes i would make more money but dealing with nice people is most of the time better then the pay increase from large sales. Now i am bad with communication, i'm bad at being social and i'm aware of this but my friends are aware so they don't take everything i say to heart because i may be using a wrong word or phrase or just replying on impulse, so my coworker comes over and tells her that i have been looking for a new job in IT and i didn't even think to mention that little detail. So she gave me her email and asks me to send her my resume. I plan to do so but i'm waiting to hear from a few other applications first that i am very interested in. This interaction ended very well and shows that not all customers are rude intentionally or even unintentionally. Unfortunately with the quantity of those customer i see on a daily basis its easy to fall into feeling everyone is a jerk just for walking in the door even tho it is not true. So i know i was thinking about being a jerk but feel free to let me know your thoughts in the comments below, do you believe assuming everyone is a jerk for walking in the door is ok? I don't but it is easy to fall in that mentality sometimes, do you think its alright for someone to come into your sales environment and ask non commission-able things of you? Let me know your thoughts.