Customer 40

This happened to 3 people at the same time. So customers come in and sometimes we get so busy our wait time exceeds an hour. So we sign people on the wait list and they always ask can I leave and come back? And the answer is always the same, yes you can but if your name is called and your not here you will be skipped and put back at the bottom when you return. It's unfair for those people waiting in line to be called after those just goofing off having a good time outside. So we go down the list it's about 10 people long and the first 4 have already been helped so we clear it out down to the next person and call them, no answer call them again, no answer so we remove them and move on. This happened to the next 2 people on the list to so we're getting happy because it's finally calming down in the store. As soon as we call the next person who is in the store he comes and sits down and is ready after waiting around 30 min. And all at once those 3 people who we called and we're not here come in and come up to me and start complaining why is he before me why wasn't I called why am I not on the list. And I'm like first drop your attitude, second your name was called you didn't respond. Then he's like we were outside why didn't anyone come and get us. Well sir you see when you were signed in we told you if you were called and not in the store you would be moved to the bottom, second ive never seen you before so when I'm calling names how am I suppose to know who you are to go outside and call you k owing your out there, and 3rd if I go out side to call people who left the store I'm going to hurt the stores conversion rate and hurt my sales goals which will in turn hurt my commission. Sooooo next time wait in line like anyone else and you'll be fine.

Customer 39 (ignorant)

Customer came in for a contract transfer so I tell him we can transfer all the ones not saved to an email address. He said ok I transfered and only half transfered. The other half on an email, so I tell him. He leaves and comes back 2 min later saying his contacts didn't all transfer. So I reminded him it only transfers those not on an email he has to put his email in the new phone. He said I don't have an email in the phone. So I show him you have this Gmail in the phone right here. Hes lime oh, but the contacts are not on it. So I turn Gmail contacts off while showing and explaining it to him every step of the way and the contacts that he's claiming to miss disappear. So I tell him log on to the email and they will come. So I turn them back on on the old phone and he compares them again and says they are still missing this one is missing to. So I show and explain a second time and he finally gets it. So he leaves happy but I feel he was just ignoring me....

Customer 38 (loud and rude)

Customer calls in and asks us to hold a phone for her. Normally we wouldn't because it's no guarantee someone else won't sell it, but she gave us a sad story and it was the last one and one of our new people told her we would hold it so we had to. So she set an appointment and all I asked was are you the account holder or authorized on the account because we can't do it without you being one. She said yes. So I said ok come in when your ready. So she came in around 4:30 and next thing you know I hear yelling and crying and I didn't see her because she called so I didn't know what was going on. Turned out she's not the account owner or authorized. So my coworker tells her to have her father add her on the account online. Instead she calls customer service. Who can't do anything..... They want to talk to us so my manager agrees to talk to them. Tells them the exact same thing yet they just don't get it. Then customer service says they notated the account saying she can get a new phone.... No... That's not how this works..... Let me just put a sticky note on the counter at the bank saying its ok for me to take all their money and see how well that goes. I don't understand why they want us to commit fraud.

Customer 37 (short annoyance)

So customer is playing with out iPhone display and sets the alarm off. So he plays with the phone for like 10 more seconds and puts it down then tells out "is somebody going to come turn this off" in a very rude way... Bitch! You set the fucking alarm off and give us literally 10 seconds for someone to get the keys from the back room and disable it. We k ow when it goes off we can all hear it. We will get it ASAP but we need a minute to get the keys, especially when everyone is already working with customers. And as a side not he was only here for his phone to be worked on which he was informed would take hours and he had already left it with our technician so he had no reason to still be here. By the end of the day the repair ended up taking roughly 4 and a half hours. I'm very glad he didn't stay the whole time.

Customer 36 (annoying)

So customer comes in. First off her English is very broken. I don't discriminate against it because that's not really something that can always be fixed so I happily help her knowing this will be a pain. She proceeded to tell me she wanted to start up service with us and move her number from our competitor. Great! Let's do that. So I go for the credit check and it shows that she had an account with us before so I check and she owes us $600.00. (interesting six hundred on the dot, very uncommon to see an exact number like that) so I inform her of her old account and her reply is "I no have phone with you". So I get clarification to ensure were on the same understanding. Ok so your saying you never had us before correct? She said "I no have phone with you". Ok so I tell her I'll get her a fraud packet to fill out Incase it's identity theft. She said "I no have phone with you". I'm like.... Ok I understand maam. "I no have phone with you I with other carrier". Ok let me grab the packet off the printer as I'm walking away "I no have phone with you". So I go get the paper and now I don't even want to go out because we went from one of those just having an accent barrier to repeating the same thing over and over. So I go out I had her the packet and she said.... You guessed it! "I no have phone with you". I say ok you can call this number or mail or fax this packet (1 page front and back with like 7 yes no questions). Great so I think we're done and "I no have phone with you". Ok maam I understand that here's the packet fill it out once it's completed which takes 30 days we can resume your credit check. "I know have phone with you"..... Oh my god fucking leave now! I know you don't have a phone with us you said that like 10 times word for word already. Fill this out. As she's walking away she said "ok... I no have phone with you"...... Now if she was "special" or "mentally challenged" or what ever you prefer to call it I would understand but I. 100% confident she wasn't and she was just being annoying.

Customer 35 (annoying/dumb)

So customer has a phone that is at least 6 years old. Great.... He's complaining that it's having problems so our tech look at it and order a replacement for him. Not sure why he didn't just upgrade because the phone is so damn old but whatever. So comes in to swap it for the replacement a few days later, I ask him if his old phone still turns on and he says no. So I swap the phone out make sure it's working and he's good to go. Then he asks where his contacts are. I tell him we can't transfer them if the old phone doesn't work. He's lime oh.... Well how do I get them? I'm like you don't unless you backed them up. He says what's that mean? So I tell him it means they are saved to your email. He said what email? I'm like.... I don't know what your email address is it's your email not mine. He said well can you pull it up for me? I'm like again, no because we don't have it. So he guesses the email and password and gets it correct. Then asks me to pair his Bluetooth for him. Bitch I'm not customer service I'm sales. Buy one and I'll pair it your wasting my time. Oh well now I need to know how to use the phone..... It's the same fucking phone as your last one, you want to know how it works? It works the SAME. Oh well how do I view my contacts? The same way you did on your old one..... How do I use my email? Same as your old one.... Well how do I. THE SAME AS YOUR OLD ONE!!!! Stop asking stupid questions. Does it use the same charger?.... Oh my god..... Please leave now. To top it all off he proceeded to ask me for a manual for his old ass phone and I'm like..... How stupid can people be.....

Customer 34 (dumb)

Customer comes in saying her phone is dying to quickly. OK let's test it out. It comes back as good battery, good charging, high background usage. So I tell her according to your own phone it's fine you just have to close background apps. She informs me of the apps she's using including an app that monitors the phone 24/7 for viruses and one that monitors for background apps. Those 2 being the biggest users. So she doesn't want them removed she tells me she's convinced it's the battery, I show her that the phone battery tested and the usage shows its been in use for 3 hours and has over 4 left. In use not idle but actually being used and her screen brightness turned all the way up. So i inform her and she gets pissy and insist it's the phone. So fine you want it replaced it will be $25 and it will be the same phone. She freaks out that's unacceptable what other option do I have. Well that's it, phone tested fine your lucky were offering to replace it at all so $25 and you'll get a refurbished phone or keep your existing one. She says again no that's unacceptable. OK well ma'am that's all I can do for you. So I start doing other things because we're done. Less then 5 min later she's like well what's next? I'm like.... Next you go home because you declined all your options. She insists theirs something else we can do and wants to speak with my manager and I'm like you can he's sitting right next to me but he's going to say the same thing I did. So she spoke with him he tells her the same thing. She leaves with the same phone just like we told her from the beginning.

Customer 33 (idiot)

Customer came in with a cracked tavlet and said my daughter vroke her tablet I need to have it swapped out. Ok well did you get insurance on it? She says yes. Great let me get you the phone number for the tablet insurance company. And she freaks out, why cant you just give me a new one. I will just return it. Umm... no you wont return it because no one in theor right mind is going to allow you to return a broken item, you cant buy something, break it the claim its not working from the beginning and return it. And she freaks, well this is horrible customer service I need to just go to your competitor I never had this issue when I was with them, they would have done it for me and why is it taking so long to get the phone number, whos your manager. Ok you know what fine heres your number for insurance, im the manager on duty and I say no. Now if your going to leave us stop givong me a hard time, you broke it, you know you broke it, its your fault, were not exchanging it. Now go away. Then she has the nerve to call customer service and tehy to get them to make us exchange it. They told her the same thing. Some people just so stupid.

Customer 32 (asshole)

So customer comes in, wants to start up service. Well the first thing I do as always is find out what they want. Give a quote. And make sure theres no confusion. The last thing I want is to get yelled at for doing a credit check and "not giving all the information" or "misleading" them. And in my line of work, not to sound racist but asians are the worse, especially indians. And we went through the entire thing step by step. They told me they went to a kiosk in the mall and from experience they lie. So their telling me oh they quoted me less. They quoted me this and I kept telling them those figures are wrong they are designed to make it sound good then your bill hits and its high. So I explain to them and theybwere convinced no they quoted me lower, I want to hear its lower therefore the lower quote must be right. So I spent 30 min talking to them and they finally agree to start service up with us. So I do the credit check set everything up even get a supervisor to credit them back an extra $80 on their first bill and we get to the very end. All agreements signed. No cost today. Low monthly cost. All I have to do it hit ok and I already have concent to but theybwere talking in another language so I waoted because I dont know what they are discussing. Then out of no where the wife is like wait I think we need more time to think. Its going to be to expensive in the short term. Im like what?? Wait to expensive in the short term? You cant get the money for your bill? She said yeah we need more time. Im like.... first off your $155 up front cost is $0. Your first bill supose to be around $150 and second bill around $150 will be $0 but its to expensive in the short term. And thos is why at my job the stereotype indians are cheep is 100% true. Again not to sound racist but indians are cheep. Blacks are loud and black women normally very pissy blaming everyone but themselves.  Whites are either quick and easy or try to be a business man and penny pinch everything thinking they are always right and if you dont give them what they want well ill just speak with your manager. Dont get me wrong not everyone falls in here but so far for indians im 100% success rate.

Customer 31 (slow)

So a customer needed a repair, no problem what is wrong with your phone? He said the calls drop when he on bluetooth. So I ask him to explain more. He told me when he is in a call if he uses bkuetooth it hangs up on them. So I look at it and hes wrong, the call is still there and works but the bluetooth wont stay on it turns off on its own. No problem our techs can reset the phone and back up contacts photos and videos and reset it. He said so ill lose my text messages? Yes you will. He said oh I need some of them. No problem go to the text hold the home and power for like half a second and let go and it will take a pic of the screen. So I show him. Hes like slow down your going to fast, what do you meen to fast, find your text and take a pic of rhe screen. So he takes a pic of the screen opens the pic and tries to scroll through, im like.... its a picture.... doesnt work like that. Hes like I understand but I cant scroll. Im like yes correct you cant because its a picture. Hes like woah slow down. Im like.... im going slow..... if I took a camera and took a picture of yiur phone you cant touch the picture and have the phone work.... its the same concept.... its a picture.... But I cant read my messages. Exactly because you have to take a oicture of the message...... seriousally im speaking english here.... you are to.... what do you not understand?.....

Customer 30 (annoying)

Customer comes in to upgrade their phone and I ask for id to verify the account as part of our policy. they say they don't have it so I tell then we can't do it without that. So they ask is their any other way. I informed them no. They ask me to do it anyway so I tell them I can't without id. they get pissy and say I herd your the first time be helpful.  Bitch im protecting your account don't give me shit. So she gets pissy and leaves. She comes back a few days later because customer service sold her a phone. And wanted me to transfer her data. After how rude she was I decided to be difficult and make her do it and just answer questions. So I told her just log into your email, download samsung smart switch and the app transfers the data. She aays well how do I log into my email? When you check your email for the first time it will ask for tour email address. Well how do I do that? Im like uhhh..... have you checked your email before? She said yes. So..... check it? She was like but I dont know how. Seriousally? Thats like me asking you count to 10 you count to 10 and when I ask what are the numbers between 1 and 10 you say you dont know. Seriously??? So I show her where it is and it says enter your email, she asks what next, I tell her what does it say on the screen? She said it says enter my email, I said ok enter your email. She enters it and I say hit the next button, she said I dont see it. Im like its right in the middle of the screen, so I did this for like 20 min, she was annoying as hell. Then she said, normally my 2 year old helps me with this. Im just a nurse I dont know how to use this.... really? I thought nurses were supose to have intelligence, so either your not a nurse or I should be scared to go to the doctors if nurses are like you.

Customer 29 (stupid)

Customer comes up to me and says I was working with your tech center and they said my phone storage was full, what do I do?.... ok sir you need to erase stuff to free up storage. Oh well can you show me? Ok fine, lets start with your apps, sorted from largest to smallest the ones at the top of the list are larger so remove ones on the top first. Oh no I need that app and that app and that app. He scrills down and gets to the small apps. Oh this app is over a gig in size, no sir that says 744KB..... not even worth your time erasing. How about your photos. Oh no I cant erase those. Ok well tge apps and photos account for 31GB of your 32GB so theirs not much else you can do other then wipe the phone. Oh well what will that do? It will erase everything sir. Like what? .... like.. everything?... so will I lose my contacts? Oh no youll keep those contacts is excluded from everything! Yes youll lose the god damn contacts I said everything fool! But what about my pictures? Oh my god their will be nothing left on your phone it will all be gone. Oh but you can keep my apps right? I said NO stop asking the same question over and over. Ok well ill have to think about it then. Good mr customer now go away!

Customer 28 (stupid)

Customer came in to have his phone activated. No problem whats your phone number.  Well I lost my phone and bla bla bla. No sir I just want your number... oh well its this. Ok lets activate it. Then he tells me a story, well I tried to do this at home and it asked me for my email and I stoped there because i didnt want to mess it up.... ok dumbass well hers your working phone just put your email in. Ok and he puts his email in and it asks for the password. Well what do I put here.... ummm you put your password dumbass. Oh im creating one. No this is your existing one.... oh ok I have that. Ok your good to go sir. Oh right here *points at screen* I use to have weather here. Ok sir what does it say under your finger where your pointing? It says tap to add location for weather. Well what do you think you should do?.... Tap to add location! I dont understand people, the phone tells you how to use it why do you lack basic reading skills.  They make it so easy a baby can do it.....

Customer 27 (dumb)

We reset a customers phone upon request.  And of course after its reset we need to put the email in to activate it. She said I told him I didnt have the email. Im like... I was with him the whole time you talked to him you never said that but whatever we need this email go find it. It starts woth the letter T and after the @ symbol theirs a Y. So she puts an email in. No ma'am the email has to start with a T not a G and she puts another one in. No ma'am after the at symbol is a Y not a gmail. So shes like oh it starts with T and is @ something that starts with a Y like yahoo.com. yes something like that. No ma'am thats the first email you put in that started with a G and all you did was change it to icloud. Neither of the conditions were met for this to be the right email. Are you that dumb? And to make it worse we cycled through this same conversation 4 times... it really was sad....

Customer 26 (insane)

Customer ordered a starwars droid. So he comes to pick it up an hour after we close. We are literally about to leave and we are instructed if anyone comes after closing we should ignore them and not acknowledge them being outside. He starts banging on the front door yelling at us using very poor language and were like what the hell is he trying to accomplish. Then he goes to the back door and starts kicking the back door. We have an employee scared to death and we had to call the police on him. They arrived and calmed him down and when he was asked why he did what he did he said because he was leaving the next morning for vacation and he wanted to take the droid with him..... its a toy.... it can wait.... he almost spent the night in jail for his idiot behavior.

Customer 25 (mean)

Customer came in and bought some things. I got her credits and a bill estimate of $250 before tax. She came in her bill was $350 so I fix it and have my manager credit back $100. Then next month her bill was around $280 so im having more credited bacl and providing more discounts to bring it down. Shes convinced her bill is $250 after tax but I said BEFORE tax because I cant provide exact numbers for a varying tax from 5% to 20% and shes like, you are such a liar. Im like the hell I am. I gave you a before tax quote and after tax its more. That should be expected, your lucky I went above and beyond to get you money back. And she threatened to cancel service im like go ahead. You can pay the $1200 cancelation for your stupidity and I will have no sympathy for you for being this ride to me.

Customer 24 (inconsiderate)

Customer called 5 min before we closed and asked for me. Im working with a customer so my coworker informed her I wont ve able to make it to the call tonight and to try back tomorrow. Shes like no ill wait. Hes like but he wont be able to take the call... shes like its ok ill wait... she sat on hold for an hour and 15 min before we left the store woth her still on hold. We told her try back tomorrow but she wanted to keep us at work extra long. The next day I found out what she needed. She didnt tell us we had to buyout her agreement with out competitor so we didnt take the steps to buy it out and she wanted us to give her cash to cover it because of the inconvenience. Im like.... if you told us your intentions then we would have done it no questions asked but if you dont inform us we cant help you. And apparently the night she called was the last night to file for it. So because she procrastinated and withheld this information shes at a loss of over $1000......

Customer 23 (rude and stupid)

So a customer came in, someone made an exception for her because she was paying the bill. Instead of checking id they sold her an ipad air 2 with service on it without checking. It turns out it wasnt her account it was her sisters account. So 2 months later she came in and said their was a billing issue. Of course I get her, so im checking and shes not the account owner. Luckly for checking a bill I can make an exception using security information as long as I dont make any changes. So im checking and ot all seems good. Shes not even disputing the amount of the bill so I ask her, if theirs a billing issue but the bill cost what you expected then what is the problem? She said well I bought an ipad 2 months ago and its not my account. So I want the ipad charges waved, the ipad service disconnected and the be refunded any cancelation charges because I was not allowed to sign this agreement it had to be my sister since its her account. Meanwhile this tablet is literally right in front of me on the desk and im thinking..... really?.... so you want us to gove you a free ipad for no cost whatsoever because you committed fraud on your sisters account. Alright ummmm yeah NO. I dont understand why she thinks she can get away with that. Then she threatened me with a lawyer and im like all I did was check your bill but thank you for mentioning a lawyer because once you mention a lawyer my company gives me the right to no longer serve you with no questions asked and no consequences.  So thats what I did. My manager delt woth her and turned her away. She called back a few days later and I answered the phone because im suppose to answer the phone when I can. And surly enough she called asking if she was credited back charges. When I found out it was her well let me check and put her on hold. Told my manager sge was on the phone and he asked me if I could just take it. I told him nope, she threatened me with a lawyer and I didnt even do anything so she can eother wait for you or hang up. So she sat on hold for 45 min. He forgot about the call and was like shes still on hold??? This cant be good. So he goes to answer and she hung up literally roght when he went to answer. An hour later she called back and I answeted again. Oh yeah you again one moment and shes on hold. My boss left already so no one takes the call. She sat on hold 45 min and the next day she called back and he happened to answer and took care of it. She made an unreasonable and unrealistic request and threatened me so she receved no service from me.

Customer 22 (rude)

So a customer wanted to check their bill, no problem. I pull up the account with her phone number and asked to see her id to verify account ownership. She hands me her id and I verified the account and shes digging through her purse. So I set her id on the table for her to take when shes ready so I can continue to check her bill. So I pull it up and she gets loud and says excuse me! Im like yes? She says I handed that to you, now pick it up and hand ot back to me, have some respect! Well.... right there I just lost all respect for you after that unnecessary attitude but whatever I dont feel like arguing with a customer. Then she has the nerve to say, after what your people did to me you better give me respect! Im like.. uhhh.... excuse me? At which I relised she was an old black woman born in the 1940's and im sitting here thinking really? My people? As if I ever did anything racist against you, she needs to drop her attitude quick before I stop helping her. So whatever I pull up her bill and theres nothing wrong, its literally 20 cents high then it was the previous mpnths due to varying fees.... 20 cents.... so I explain to her whats going on and she has the nerve to say. First you enslave my people then when we free ourselves you put us down and make us pay for being your slaves, you kids just dont understand our struggle!.... ok im done whatever you say ma'am you can work with someone else, ill send someone for you and I leave because im not going to sit here and be talked to like im an ignorant racist child when im just trying to help. So my manager comes out and talks to her and the first thing she says is, that boy needs to be fired he doesnt understand my struggle I went through and is overcharging me. My boss is just like.... wow..... yeah theres nothing wrong but whatever get out of our face hers a $20 credit.

Customer 21 (stupid)

Sometimes I dont understand why customers ask the questions they ask. I had a customer ask me how much more per month it would be to add a phone. So I told her. Then she asked. Well how much will my bill be then.... ok well simple addition says if your bill is x and you add y then your paying x+y but ill go ahead and tell you how much it is anyway. Then she followed it up with, ok, whats their portion of the bill then? Bitch if their adding this amount on then thats their portion. Ok whats the total bill though?.... Really??? You just asked me that... do the basic math im not going tp sit here and babysit you. And another customer, the nerve some have, she asked me to pull up her account, gave me the phone number.  It had 5 phones on it and I asked her for her id so I could verify her account. And she flips out. Rather then being happy im not letting random people in her account shes pissed at me because she doesnt have her license on her to verify and I cant make changes without it. So I tell her ma'am in order to protect your account I have to verify I cant just log in and do what ever you want without verifying. She gets pissy again saying I dont know how to do my job, its ridiculous she needs her id, why we cant just do it anyway. And im like ma'am its for your account protection if I cant verify I have to protect it by not logging in or making changes or revealing information. And shes like I herd you the first time. Im thinking man your being so rude and im not about to pull up your account and get a bad survey because your ass doesnt understand the idea of account security.

Customer 20 (stupid)

So a customer comes in and request us to show him how to use the payment machine..... now to give you an idea this machine is idiot proof. You get a series of pick option 1 or option 2 questions. Sometimes they throw in an option 3! And type your phone number and the first 4 letters of your last name and your done. So I read step by step what the screen says because hes obviously to dumb to read and follow instructions. We get to the end and he said thank you I wouldnt have made it that far alone.... so hes basically telling me he lacks the ability to answer the questions who provides your phone service, whats your phone number, whats the first 4 letters in your last name, is this the amount you want to pay, and do you want your receipt email or printed.... really?....

Customer 19 (insane)

So a customer came in. They have 1 phone and their bill was over $600. So turns out she has not been paying it, so they told her in order to get it cut back on she needs to pay off the balance, so she paid around $450 and kept asking why it was still turned off. My coworker was working with her and kept saying its vecause you still owe money. So she request a manager, and we are all currently busy. So my coworker asks for a manager to help and my manager said she will ve out in a min and im busy and the other manager is going for lunch. So he leaves the store and she starts yelling across the room that its real great she wants a manager and hes leaving as she wants him. First off no one told her hes a manager, second hes on break and 3rd someone else is coming out to deal with you, yelling just shows us how unintelligent you are. So then she starts yelling at everyone else saying I see you all back there ignoring me, I need a manager now! One of you needs to come help me right now! Bitch you have someone helping you right now and someone else on the way calm down, stop yelling and stop being a bitch. So my manager gets there and were all listening and the customer said you need to turn my phone back on, which we cant do so she tells her we cant and asks why is it cut off. She said because theirs a balance and she owes us money. So my manager said ok then when its paid it will automatically be turned back on. She told my manager no, I want it on now this is your problem now fix it. My manager said well my phone is turned on soooo its not problem, you need to pay your bill. So she stormed out pissed.... well if she paid her bill she would have service...... so then she comes back in and starts yelling f you all you need to turn my phone back on this is bullshit. F this you need to fix this. Meanwhile my managers just like ok.. ok.. ok im calling the police now. Ok maam you can explain this to the police.  And when she called the police the customer bolted out the door like she was wanted. She knew what she was doing was wrong but she didnt care, some people do that to provoke the employee to attack them so they can sure the company but were not stupid we know your games....

Customer 18 (dumb)

Customer comes in, I ask him what I can help him with, he said we ordered him a replacement phone, sure we do this daily let me check. I get the phone number and check for him and I have no phone. I check with all my technicians and no one knows him. So I look up his account he hasnt been in store in over 2 months. So I ask him, sir I dont see an order are you sure we ordered it for you here? He said yeah I called using the phone over there and your company sent me a new phone. Ok so its nor a replacement its a new phone, ok let me check that for you. And I check that and their has been no online or over the phone orders made for him ever. Im like..... something is wrong here. I ask him, I dont see any orders here are you sure we have a phone coming for you? He said yeah I called up and paid the deductible and they said I will get it tomorrow and its been 3 days. Ok so first off thats not us you ordered it woth thats our insurance company, second they deliver it to your house and even verify the address with you to make sure its correct. Why are you here call them back. So he calls them and they tell him its on backorder and will arrive in 2 days. So what your telling me is you willingly gave these people your credit card information over the phone for the deductible and you have no idea who they are? You may want to reconsider your life choices.....

Customer 17 (dumb)

So I arrive at work today. I get the whole when you clock in let me vorrow you for a min, no problem happens all the time. So clock in and coworker wanted reassurance on something for a customer. So I am half in half out of the backroom doorway and I give him the answer for the customer. The customer tells me well tgats not what they told me over the phone.  So I tell her, im sorry they provided wrong information, we will give you the correct information and told my coworker who shes working with to get her the phone number to call for what she needs. She looks at me and gives me the come here gesture with one finger. Ok fine I come over expecting her to ask for specifics. But no she repeats what she said, well customer service told me to bring everything here. So I repeat myself and they gave you incorrect information, my coworker who your working with will get you the correct phone number to contact for this issue. And she repeats herself again, but customer service told us to just go into a store and you will take care of it. Damn it bitch what do you not get, they gave you wrong information.  This is the correct information so just go do it and get out of here and stop saying the same thing over and over.