Customer comes in, I ask him what I can help him with, he said we ordered him a replacement phone, sure we do this daily let me check. I get the phone number and check for him and I have no phone. I check with all my technicians and no one knows him. So I look up his account he hasnt been in store in over 2 months. So I ask him, sir I dont see an order are you sure we ordered it for you here? He said yeah I called using the phone over there and your company sent me a new phone. Ok so its nor a replacement its a new phone, ok let me check that for you. And I check that and their has been no online or over the phone orders made for him ever. Im like..... something is wrong here. I ask him, I dont see any orders here are you sure we have a phone coming for you? He said yeah I called up and paid the deductible and they said I will get it tomorrow and its been 3 days. Ok so first off thats not us you ordered it woth thats our insurance company, second they deliver it to your house and even verify the address with you to make sure its correct. Why are you here call them back. So he calls them and they tell him its on backorder and will arrive in 2 days. So what your telling me is you willingly gave these people your credit card information over the phone for the deductible and you have no idea who they are? You may want to reconsider your life choices.....
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