Customer came in with a cracked tavlet and said my daughter vroke her tablet I need to have it swapped out. Ok well did you get insurance on it? She says yes. Great let me get you the phone number for the tablet insurance company. And she freaks out, why cant you just give me a new one. I will just return it. Umm... no you wont return it because no one in theor right mind is going to allow you to return a broken item, you cant buy something, break it the claim its not working from the beginning and return it. And she freaks, well this is horrible customer service I need to just go to your competitor I never had this issue when I was with them, they would have done it for me and why is it taking so long to get the phone number, whos your manager. Ok you know what fine heres your number for insurance, im the manager on duty and I say no. Now if your going to leave us stop givong me a hard time, you broke it, you know you broke it, its your fault, were not exchanging it. Now go away. Then she has the nerve to call customer service and tehy to get them to make us exchange it. They told her the same thing. Some people just so stupid.
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