So customer has a phone that is at least 6 years old. Great.... He's complaining that it's having problems so our tech look at it and order a replacement for him. Not sure why he didn't just upgrade because the phone is so damn old but whatever. So comes in to swap it for the replacement a few days later, I ask him if his old phone still turns on and he says no. So I swap the phone out make sure it's working and he's good to go. Then he asks where his contacts are. I tell him we can't transfer them if the old phone doesn't work. He's lime oh.... Well how do I get them? I'm like you don't unless you backed them up. He says what's that mean? So I tell him it means they are saved to your email. He said what email? I'm like.... I don't know what your email address is it's your email not mine. He said well can you pull it up for me? I'm like again, no because we don't have it. So he guesses the email and password and gets it correct. Then asks me to pair his Bluetooth for him. Bitch I'm not customer service I'm sales. Buy one and I'll pair it your wasting my time. Oh well now I need to know how to use the phone..... It's the same fucking phone as your last one, you want to know how it works? It works the SAME. Oh well how do I view my contacts? The same way you did on your old one..... How do I use my email? Same as your old one.... Well how do I. THE SAME AS YOUR OLD ONE!!!! Stop asking stupid questions. Does it use the same charger?.... Oh my god..... Please leave now. To top it all off he proceeded to ask me for a manual for his old ass phone and I'm like..... How stupid can people be.....
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