Customer 40

This happened to 3 people at the same time. So customers come in and sometimes we get so busy our wait time exceeds an hour. So we sign people on the wait list and they always ask can I leave and come back? And the answer is always the same, yes you can but if your name is called and your not here you will be skipped and put back at the bottom when you return. It's unfair for those people waiting in line to be called after those just goofing off having a good time outside. So we go down the list it's about 10 people long and the first 4 have already been helped so we clear it out down to the next person and call them, no answer call them again, no answer so we remove them and move on. This happened to the next 2 people on the list to so we're getting happy because it's finally calming down in the store. As soon as we call the next person who is in the store he comes and sits down and is ready after waiting around 30 min. And all at once those 3 people who we called and we're not here come in and come up to me and start complaining why is he before me why wasn't I called why am I not on the list. And I'm like first drop your attitude, second your name was called you didn't respond. Then he's like we were outside why didn't anyone come and get us. Well sir you see when you were signed in we told you if you were called and not in the store you would be moved to the bottom, second ive never seen you before so when I'm calling names how am I suppose to know who you are to go outside and call you k owing your out there, and 3rd if I go out side to call people who left the store I'm going to hurt the stores conversion rate and hurt my sales goals which will in turn hurt my commission. Sooooo next time wait in line like anyone else and you'll be fine.