So a customer needed a repair, no problem what is wrong with your phone? He said the calls drop when he on bluetooth. So I ask him to explain more. He told me when he is in a call if he uses bkuetooth it hangs up on them. So I look at it and hes wrong, the call is still there and works but the bluetooth wont stay on it turns off on its own. No problem our techs can reset the phone and back up contacts photos and videos and reset it. He said so ill lose my text messages? Yes you will. He said oh I need some of them. No problem go to the text hold the home and power for like half a second and let go and it will take a pic of the screen. So I show him. Hes like slow down your going to fast, what do you meen to fast, find your text and take a pic of rhe screen. So he takes a pic of the screen opens the pic and tries to scroll through, im like.... its a picture.... doesnt work like that. Hes like I understand but I cant scroll. Im like yes correct you cant because its a picture. Hes like woah slow down. Im like.... im going slow..... if I took a camera and took a picture of yiur phone you cant touch the picture and have the phone work.... its the same concept.... its a picture.... But I cant read my messages. Exactly because you have to take a oicture of the message...... seriousally im speaking english here.... you are to.... what do you not understand?.....
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