We reset a customers phone upon request. And of course after its reset we need to put the email in to activate it. She said I told him I didnt have the email. Im like... I was with him the whole time you talked to him you never said that but whatever we need this email go find it. It starts woth the letter T and after the @ symbol theirs a Y. So she puts an email in. No ma'am the email has to start with a T not a G and she puts another one in. No ma'am after the at symbol is a Y not a gmail. So shes like oh it starts with T and is @ something that starts with a Y like yahoo.com. yes something like that. No ma'am thats the first email you put in that started with a G and all you did was change it to icloud. Neither of the conditions were met for this to be the right email. Are you that dumb? And to make it worse we cycled through this same conversation 4 times... it really was sad....
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