Customer comes in saying her phone is dying to quickly. OK let's test it out. It comes back as good battery, good charging, high background usage. So I tell her according to your own phone it's fine you just have to close background apps. She informs me of the apps she's using including an app that monitors the phone 24/7 for viruses and one that monitors for background apps. Those 2 being the biggest users. So she doesn't want them removed she tells me she's convinced it's the battery, I show her that the phone battery tested and the usage shows its been in use for 3 hours and has over 4 left. In use not idle but actually being used and her screen brightness turned all the way up. So i inform her and she gets pissy and insist it's the phone. So fine you want it replaced it will be $25 and it will be the same phone. She freaks out that's unacceptable what other option do I have. Well that's it, phone tested fine your lucky were offering to replace it at all so $25 and you'll get a refurbished phone or keep your existing one. She says again no that's unacceptable. OK well ma'am that's all I can do for you. So I start doing other things because we're done. Less then 5 min later she's like well what's next? I'm like.... Next you go home because you declined all your options. She insists theirs something else we can do and wants to speak with my manager and I'm like you can he's sitting right next to me but he's going to say the same thing I did. So she spoke with him he tells her the same thing. She leaves with the same phone just like we told her from the beginning.
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