Customer comes in to upgrade their phone and I ask for id to verify the account as part of our policy. they say they don't have it so I tell then we can't do it without that. So they ask is their any other way. I informed them no. They ask me to do it anyway so I tell them I can't without id. they get pissy and say I herd your the first time be helpful. Bitch im protecting your account don't give me shit. So she gets pissy and leaves. She comes back a few days later because customer service sold her a phone. And wanted me to transfer her data. After how rude she was I decided to be difficult and make her do it and just answer questions. So I told her just log into your email, download samsung smart switch and the app transfers the data. She aays well how do I log into my email? When you check your email for the first time it will ask for tour email address. Well how do I do that? Im like uhhh..... have you checked your email before? She said yes. So..... check it? She was like but I dont know how. Seriousally? Thats like me asking you count to 10 you count to 10 and when I ask what are the numbers between 1 and 10 you say you dont know. Seriously??? So I show her where it is and it says enter your email, she asks what next, I tell her what does it say on the screen? She said it says enter my email, I said ok enter your email. She enters it and I say hit the next button, she said I dont see it. Im like its right in the middle of the screen, so I did this for like 20 min, she was annoying as hell. Then she said, normally my 2 year old helps me with this. Im just a nurse I dont know how to use this.... really? I thought nurses were supose to have intelligence, so either your not a nurse or I should be scared to go to the doctors if nurses are like you.
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