Sometimes I dont understand why customers ask the questions they ask. I had a customer ask me how much more per month it would be to add a phone. So I told her. Then she asked. Well how much will my bill be then.... ok well simple addition says if your bill is x and you add y then your paying x+y but ill go ahead and tell you how much it is anyway. Then she followed it up with, ok, whats their portion of the bill then? Bitch if their adding this amount on then thats their portion. Ok whats the total bill though?.... Really??? You just asked me that... do the basic math im not going tp sit here and babysit you. And another customer, the nerve some have, she asked me to pull up her account, gave me the phone number. It had 5 phones on it and I asked her for her id so I could verify her account. And she flips out. Rather then being happy im not letting random people in her account shes pissed at me because she doesnt have her license on her to verify and I cant make changes without it. So I tell her ma'am in order to protect your account I have to verify I cant just log in and do what ever you want without verifying. She gets pissy again saying I dont know how to do my job, its ridiculous she needs her id, why we cant just do it anyway. And im like ma'am its for your account protection if I cant verify I have to protect it by not logging in or making changes or revealing information. And shes like I herd you the first time. Im thinking man your being so rude and im not about to pull up your account and get a bad survey because your ass doesnt understand the idea of account security.
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