Customer called 5 min before we closed and asked for me. Im working with a customer so my coworker informed her I wont ve able to make it to the call tonight and to try back tomorrow. Shes like no ill wait. Hes like but he wont be able to take the call... shes like its ok ill wait... she sat on hold for an hour and 15 min before we left the store woth her still on hold. We told her try back tomorrow but she wanted to keep us at work extra long. The next day I found out what she needed. She didnt tell us we had to buyout her agreement with out competitor so we didnt take the steps to buy it out and she wanted us to give her cash to cover it because of the inconvenience. Im like.... if you told us your intentions then we would have done it no questions asked but if you dont inform us we cant help you. And apparently the night she called was the last night to file for it. So because she procrastinated and withheld this information shes at a loss of over $1000......
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