Tuesday, June 21, 2016
Retail/Sales BS 1
I work in a small store but so much tiny BS happens for what i believe no good reason and it just adds up. We had a trashcan near the front in a corner, a trashcan in the back in a corner both out of the way and on every other station we have a tissue box, sounds small but every 3-4 customers ask for a trashcan or tissue or both. They took our trashcans out and our tissues away. Now we waste time running to the back to get what we need and i have to hand deliver a tissue someone blew their nose on to the back trashcan. Next every night we have to vacuum the floor even if its not dirty at all, wipe down all glass even if its not smudged at all, empty trashcans even if its empty because all bags must be new for the next day. I think this makes no since and waste time. Company's including mine always say we need to cut budget to save money and they seem to overspend. Its not much but not throwing money away on extra unused trash bags, not making your staff stay later to vacuum every day saves wage money and electricity, not wasting window cleaner and rags to clean every night when its needed once maybe twice a week. Over a day not much is saved but every day of the year for thousands of stores even if its only small amounts its easily millions saved over just not being stupid. It gets worse, we all come in once a week for an hour meeting just for them to say hey we will make it more difficult for you to sell and be changing your pay soon. On top of all of that yearly raises are being removed and they decided to pay us less commission. And no i dont believe im mistaken on the commission decrease. When i started accessories gave me 10% what i sold, so if i sold $10,000 in a month i would get $1,000 in commission which was great because around $7,000 per month was reasonable accessory sales. Then they said oh we will pay you either 4%, 6% or 8% depending on how much you well so my $700 in accessory commission turned to $560 per month. Then a few months later they said oh let us change it to a flat 5% rate because those selling in the 4% range were upset that they were being paid less and my $560 turned to $350. And now they said oh lets go to a flat 4% because we really want you to focus on other aspects of sales not accessories and my pay then went down to $280. So i use to make $700 now i get $280 and you declined my raise. To make it worse they said this. If you hit 100% of your quota you get about $825 in commission. And followed that up with saying you use to get paid 15% of that $825 in accessories now lets make it 40%. I was thinking, ummm what? so your telling me my goal in accessories was around $3000 of sales and i would make 4% of that now you just increase my goal almost 3x and claim i get paid more because you increase my goal? All your saying now is in every other metric you pay me in you want to pay me less and make me do more work and just wording it so those who cant do math think they are getting paid more for those accessories. Oh yes i went from 15% of my pay in accessories to 40%. Oh not instead of selling $3000 i now have to sell around $8000 to hit my goal and get paid? But wait everything else's quota is the same all you did was decrease what i get paid in those metrics. In honesty i commission has dropped to around 30% what it was when i started and back then i would hit around 120-125% my quota, and now i hit around 200% and i am being paid 30% what i use to. This is insane how some companies get away with this and when i check online on both the internet and the companies intranet all i see is people happy about the decrease in pay because they slowly made these changes and word it cleverly to make it sound good. To top it all off when they change it they give us 1-3 months of a low quota to pay us what we use to make then spike up the quota back to normal so it makes us feel like were not working hard anymore when really we are working harder. Anyway let me know what you think, do you think hiding trashcans, changing pay structures and making us clean nightly is worth the extra budget or do you think maybe then can consider that in the budget cuts and pay the employees more like i think, happier employees makes for better productivity. So let me know.
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