Customer 16 (stupid)

I love when people come in and say my phones not working I want a replacement. Well we dont just replace things you break because that would be a poor business move. Well you need to replace this bla bla bla replace bla bla free brand new different one bla bla. Seriousally? You want a brand new phone to replace your 2 year old model? And free? No doesnt work like that. Happens every day, why would you think its our responsibility to for free replace stuff you broke and without insurance! Oh and just a few min ago I had someone who asked me what they could do to avoid charges overseas.  I told them put the phone in airplane mode and thats it it will work on wifi but not cellular. And they replied, so what does turning the mobile data off do? I said it turns the data off but you can still get calls and texts so airplane mode is what you want it will allow wifi and bluetooth use only. They said so why would I disable mobile data? I said if you wanted to block only the data. She said why would I do that? Im like.... I dont know do you have a reason for it or no? Either way just simply turn airplane mode on. She said so I wont get overages and I can still use wifi. I said yes. She said so I can still use wifi? I said yes. She said no overages? I said no. She said so wifi will work? Im like..... I just Said that stop asking the same questions dumbass!